Partner Relations Lead

Purpose

If you’re intensely detail-oriented, self-driven, and thrive in a structured, fast-paced environment where mastering the process matters—this role is for you.

As the Partner Relations Lead, you’ll own the relationships that power IDS’s field operations. You’ll be trusted to manage and scale our nationwide network of contracted Certified Imagers (CIs) with discipline, urgency, and a strong sense of accountability. If you’re someone who digs into data, prefers clear expectations, and keeps things moving under pressure—while also building strong, direct relationships—then this is your chance to lead from the front. You’ll have the opportunity to create order in a dynamic space, influence performance, and make a visible impact across the entire delivery network.

Partner Network Development

• Identify, recruit, and onboard new CIs based on IDS’s geographic and project needs.
• Collaborate with Project Managers to anticipate subcontractor demand and fill regional coverage gaps.
• Train new CIs on IDS processes, SOW expectations, communication standards, and documentation requirements.

Relationship Management & Communication

• Act as the main point of contact and internal advocate for IDS’s CI network.
• Conduct regular check-ins, feedback sessions, and engagement meetings with high-utilization subcontractors.
• Gather insights from the field to improve workflows, documentation, and the subcontractor experience.

Scope of Work & Process Adherence

• Collaborate with stakeholders on Scope of Work (SOW) creation and updates.
• Ensure all CIs are consistently aligned with the most current field process documentation and expectations.
• Provide feedback to the operations team when SOW adjustments are needed based on subcontractor performance or feedback.

Performance Management & Quality Control

• Monitor CI performance against KPIs including timeliness, communication, quality, and process compliance.
• Address non-compliance issues promptly and develop improvement plans when needed.
• Develop, lead and maintain the Preferred Partner Program, tracking and promoting high-performing subcontractors.

Documentation & Compliance

• Maintain accurate and up-to-date subcontractor records (contracts, Part 107 certifications, insurance, W-9s, etc.).
• Implement reminders and tracking systems for document expiration and renewal.
• Enforce compliance with Master Service Agreement terms and educate subcontractors as needed.

Reporting & Collaboration

• Run regular reports on subcontractor utilization, coverage, quality, and satisfaction.
• Collaborate with accounting to resolve subcontractor invoicing or payment issues.
• Provide performance summaries and improvement recommendations to leadership.

Additional Responsibilities

• Travel 10–20% of the time, particularly in the first year, to support subcontractor relationship-building, onboarding, and field quality evaluation.
• Support the Operations team with special projects or internal initiatives as needed.

Nature & Scope

• Travel Requirement: 10-20%, focused on initial onboarding and regional support
• Team Collaboration: Regular interaction with Project Managers, AI team members, CI field teams, and accounting
• No direct reports, but significant influence over subcontractor partner performance

Knowledge, Skills & Abilities

• Strong relationship-building and interpersonal communication skills
• Detail-oriented and organized with an ability to manage documentation and multiple subcontractor touchpoints
• Process-driven mindset with a focus on consistency, accountability, and performance improvement
• Strong working knowledge of vendor/supplier performance management systems and CRM tools is a plus
• Comfortable delivering training, process updates, and performance feedback to external partners
• Experience in construction tech, PropTech, Reality Capture or field-based service delivery is a plus

Minimum Qualifications

• 3-5 years of experience in partner/vendor management, subcontractor coordination, or operations leadership
• Experience working with remote field teams or subcontractor networks
• Comfortable working in a fast-paced environment with shifting priorities and multiple stakeholders
• Experience writing or enforcing Scopes of Work or service agreements preferred
• Familiarity with Part 107 certification, insurance requirements, and field service workflows is a plus

We Offer

• Competitive salary and benefits package
• 401K matching option
• Generous paid time off and holidays
• A supportive, flexible, and collaborative work environment
• Ongoing training and professional development opportunities
• Clear paths for career advancement in a growing company

About IDS

Immersion Data Solutions (IDS) is a commercial real estate property technology company pioneering the use of phygital twins. The IDS platform integrates reality capture services to deliver an immersive, data-rich experience, enabling multi-site retail operators to optimize decision-making and operations. As IDS accelerates its growth trajectory, we are building a talented team to drive platform expansion, deliver innovative solutions, and establish industry leadership.

Core Values

We are Open and Honest, and strive to do the #Right Thing.

We are Curious, Resourceful, and hungry for Growth. #CanDo

We are Solutions Focused and win Together. #Winning

We are accountable, take initiative and deliver results. #Deliver

Join Our Team

At Immersion Data Solutions (IDS), we’re building the future of property data—powered by precision, partnerships, and process. If you thrive in a high-accountability environment where structure, autonomy, and action meet, we want to hear from you. You’ll be part of a growing team where your ability to own outcomes, organize details, and lead with confidence is not only valued—it’s essential.

Interested candidates are invited to complete our Culture Index Survey https://go.cultureindex.com/p/M8cvtVi6W3lh and submit their resume and cover letter to HR@immersiondata.com with the subject line: “Partner Relations Lead – [Your Name]”

Please Note: The Culture Index survey is required with submission of your resume. We will not review resumes of candidates that do not complete the survey.

https://go.cultureindex.com/p/M8cvtVi6W3lh