What are the responsibilities and job description for the Customer Service Representative position at Immersive Sales Solutions Inc.?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer support, ensuring customer satisfaction, and effectively addressing inquiries and concerns. This role requires strong communication skills, attention to detail, and the ability to analyze customer needs while maintaining a positive attitude.
Duties
- Respond promptly and professionally to customer inquiries via face to face engagement.
- Provide accurate information regarding products and services to assist customers in making informed decisions.
- Handle customer complaints with empathy and professionalism, working towards effective resolutions.
- Perform data entry tasks accurately to maintain up-to-date customer records and information.
- Collaborate with team members to improve service delivery and enhance the overall customer experience.
- Analyze customer feedback and trends to identify areas for improvement in service quality.
- Maintain a clean and organized office environment conducive to productivity.
- Support bilingual customers by communicating effectively in both English and another language when applicable.
Experience
- Previous experience in a call center or customer service role is preferred but not required.
- Proficiency in data entry with a high level of accuracy is essential.
- Strong analytical skills to assess customer needs and provide appropriate solutions.
- Excellent verbal and written communication skills are necessary for effective interaction with customers.
- Bilingual candidates are highly encouraged to apply, as this skill will enhance our service offerings.
- Ability to type efficiently while engaging with customers is a plus.
Join us in delivering outstanding customer service while growing your career in a supportive environment!
Job Type: Full-time
Pay: $800.00 - $1,000.00 per week
Shift:
- Day shift
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Altamonte Springs, FL 32714 (Required)
Ability to Relocate:
- Altamonte Springs, FL 32714: Relocate before starting work (Required)
Work Location: In person
Salary : $800 - $1,000
