What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at Our Place Air & Home Repair?
Our Place Air & Home Repair is the highest-rated residential HVAC company in central Florida, while also boasting an A rating with the Better Business Bureau. Our Place Air and Home Repair was created, not just to repair and install HVAC systems, but to provide the best possible customer experience. We are the FIRST Google Guaranteed HVAC company in the state of Florida, an Elite Service Provider with Angie’s List and affiliated with Florida power companies! All of this has been accomplished by hiring professionals who possess great attitudes, a willingness to grow and high ethical standards. Our Place provides ongoing training and assistance to help team members learn and develop the skill sets required to be the best of the best!
We offer rewarding hourly pay, bonuses and a great benefits package (Including healthcare and PAID TIME OFF!).
Responsibilities include:
Communicating with HVAC techs, scheduling customer commitments, and communicating with customers
The dispatcher organizes service calls so that an HVAC technician is sent to a variety of locations in a timely manner
Schedules various service call requests for existing and new customers.
Knowledge of HVAC services is preferred in order to translate the needs of the customer to the technician and vice versa
HVAC Dispatcher – Requirements:
HVAC experience preferred for top pay
Customer Service 3 to 5 years
Proficient in Microsoft Office
Ability to multitask in a fast-paced environment
Job Type: Full-time
Pay: $16.00 - $25.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Orlando, FL 32805 (Required)
Ability to Relocate:
- Orlando, FL 32805: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $25