What are the responsibilities and job description for the Customer Service Rep/Dispatcher position at All Pro Cooling & Heating, LLC?
We are seeking a customer service representative / dispatcher to join our growing HVAC service department. This position is responsible for handling customer interactions, scheduling service calls, and dispatching technicians to scheduled jobs. The ideal candidate will have a strong background in customer service and some knowledge of HVAC systems, troubleshooting, and common maintenance issues.
Responsibilities
- Receive and process service requests via phone calls, emails, and website inquiries.
- Schedule service appointments and sales leads efficiently.
- Manage and maintain the dispatch board to ensure a smooth flow of appointments.
- Work with warehouse and service manager to coordinate ordering parts / deliveries for technicians, and coordinate the rescheduling of incomplete jobs.
- Provide interested customers with detailed information regarding maintenance programs, seasonal promos and incentives.
- Answer and direct calls to other departments (new construction, accounting, warehouse, etc.).
- Provide support with general administrative tasks.
Qualifications
- Strong communication and phone etiquette skills.
- Proficiency in logistics and dispatching.
- Familiarity with HVAC systems and customer service best practices.
- Competence in using multi-line phone systems and data entry tools.
- High school diploma or equivalent.
- At least 2 years of customer service experience, HVAC or construction-based industry preferred.
- Proficiency with Microsoft (Excel, Word, Outlook, Teams)
- Ability to multi-task efficiently, stay organized, and problem solve in a fast-paced environment.
- Professional written and verbal communication skills, bilingual (English/Spanish) preferred.
Why Join Us?
- Excellent team: we are a professional, collaborative group committed to employee development.
- Dynamic and growth-oriented environment: we offer a workplace that is constantly expanding, providing opportunities for learning and professional development.
- Positive organizational culture: we value hard work, commitment, and motivation, ensuring a healthy and enriching work environment.
What We Offer:
- A professional, friendly, and ever-growing work environment.
- Opportunities for development and professional growth.
- Competitive compensation based on experience.
- Paid time off, vacation time, and holiday pay.
If you meet the requirements and want to join a highly professional team, we encourage you to apply!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Orlando, FL 32807 (Required)
Work Location: In person
Salary : $18 - $22
