What are the responsibilities and job description for the Appointment Setter position at Immersive Technologies?
Role: Arranging Meet-ups
To join our team, we require a driven and exact appointment scheduler. This is absolutely essential to keep our scheduling systems working as they should. The Appointment Scheduler will handle customer correspondence, conflict resolution in scheduling, arranging and verifying appointments. Excellent multitasking abilities, serenity under pressure, and continual joy of clients and coworkers alike define the ideal candidate.
Main responsibilities: arranging appointments:
Plan and schedule team meetings, patient visits, or client meetings.
Verify that systems for scheduling—such as Google Calendar or Microsoft Outlook—record appointments suitably and that they follow availability.
Dealing with clients:
Tell the client whether an appointment has to be confirmed, canceled, or postponed.
As soon as you can, respond to consumer texts, emails, and calls.
Specify the precise location of your appointment and any special needs you might have.
addressing problems:
To fix scheduling issues, make required adjustments to times or dates.
Work with other team members to identify answers in case of overbooking, cancelation, or other urgent scheduling concerns.
Preserving Accurate Notes:
Verify that the company database contains current records on rescheduling, cancellals, and appointment adjustments.
Update your accurate customer and patient records as necessary in line with corporate standards.
assist with administrative chores:
Assist with basic administrative tasks including answering phones and handling correspondence about scheduling.
File documents, scan, and update in line with company policies.
timely reminders and accompanying correspondence:
Remind clients before their visits to help to reduce no-show rates.
Get in touch with clients who missed their planned appointments to provide them other times or substitutes.
reporting and data management:
The system has to be entered dates, times, client information, and appointment types.
Track efficiency by means of scheduling patterns, no-show rates, appointment volume, and other factors.
Information Not Known:
Respectably apply relevant laws to safeguard the privacy of all customer and business data.
Demand: degree of knowledge:
Though a high school diploma or its equivalent is required, an Associate's degree in business or healthcare is ideal.
Work Background:
Two or three years of experience in a customer service or administrative capacity— ideally with scheduling duties—is needed.
proficiency with scheduling tools including Google Calendar and Microsoft Outlook as well as appointment management systems.
Competencies:
great capacity for time management and organization.
excellent written and speaking skills.
careful attention to every element and accurate data entering.
ability to quickly and under pressure finish things.
