What are the responsibilities and job description for the Help Desk Specialist position at IMO Health?
As an Enterprise IT (EIT) Service Desk Specialist , you will play a critical role in ensuring seamless IT support for IMO employees, consultants, and interns-whether onsite or remote. Your focus on exceptional customer service and technical expertise will help maintain operational efficiency and drive productivity across the organization. You'll be part of a collaborative team that reviews, prioritizes, and resolves incidents and service requests, ensuring timely follow-up and comprehensive documentation. When necessary, you'll escalate complex issues to specialized resources, all while contributing to the continual improvement of IT processes and solutions.
IMPACT YOU'LL MAKE :
- Minimize downtime by promptly addressing technical issues to prevent workflow interruptions.
- Build strong cross-departmental relationships by delivering reliable and proactive IT support.
- Uphold and refine processes to provide best-in-class customer and IT services.
- Enhance the organization's overall technical efficiency through innovative problem-solving.
WHAT YOU'LL LEARN :
WHAT YOU'LL DO :
WHAT YOU'LL NEED :
62,000 - $84,000 a year
Compensation at IMO Health is determined by job level, role requirements, and each candidate's experience, skills, and location. The listed base pay represents the target for new hires with individual compensation varying accordingly. These figures exclude potential bonuses, equity, or sales incentives, which may also be part of the total compensation package. Our recruiter will provide additional details during the hiring process.
IMO Health also offers a comprehensive benefits package. To learn more, please visit IMO Health's Careers Page.
Salary : $62,000 - $84,000
