Demo

Customer Care and Contract Representative (1st shift)

iMPact Business Group
Fort Lauderdale, FL Full Time
POSTED ON 2/5/2025
AVAILABLE BEFORE 5/5/2025

Job Description

Our client, a Global Medical Device Manufacture has an immediate opening for a Sr. Customer Service Representative for a 12 Month Contract opportunity . Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.

Interacts with customers, company sales and / or service representatives to handle a variety of pre-sales or post-sales service functions.

Responsibilities and Requirements

  • Maintains direct contact with customers before and / or after the sale.
  • Supports sales team by developing and maintaining positive customer relations with clients / customers, which can substantially affect service and / or product revenue(s).
  • Works with various departments to meet maintenance services sales goals.
  • Works with customers and / or distributors to receive accurate account of equipment failures and provides reports to management.
  • Focus of work may be in pre-sale or post-sales or both.

Pre-sale : Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company / customer relationship; recognizes new business opportunities.

  • Post-sale : Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
  • Job Requirements

    Requirements

  • 2 years of experience required, Bachelor's degree preferred
  • 2 years of working with equipment contracts and service level agreements
  • Must have Skills :
  • Analytical-experience working with data to solve problems and develop processes

  • Organized
  • Communication (customer service orientation)
  • Experience with Microsoft Office
  • Proficiency in Excel including pivot tables and various functions
  • PowerBI Skills a plus
  • SAP and or SaleForce experience highly desired.
  • If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Customer Care and Contract Representative (1st shift)?

    Sign up to receive alerts about other jobs on the Customer Care and Contract Representative (1st shift) career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $35,979 - $45,091
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $51,050 - $68,081
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $98,363 - $136,806
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at iMPact Business Group

    iMPact Business Group
    Hired Organization Address Amana, IA Full Time
    Our client, a Global Leader in the Consumer Appliance Industry has an immediate opening for a Manufacturing Process Engi...
    iMPact Business Group
    Hired Organization Address Portage, MI Full Time
    Our client, a Global Medical Device Manufacture has an immediate opening for a 3D Image Surgery Technician for a 12 Mont...
    iMPact Business Group
    Hired Organization Address Portage, MI Temporary
    Our client, a Global Medical Device Manufacture has an immediate opening for a Order Management Specialist for a 18 Mont...
    iMPact Business Group
    Hired Organization Address Lakeland, FL Full Time
    Our client, a Global Leader in the Medical Device Industry has an immediate opening for a Manufacturing Transfer Project...

    Not the job you're looking for? Here are some other Customer Care and Contract Representative (1st shift) jobs in the Fort Lauderdale, FL area that may be a better fit.

    Customer Care and Contract Representative (2nd Shift 1PM-9PM)

    iMPact Business Group, Fort Lauderdale, FL

    Customer Service Representative

    Collision Care Xpress, Pompano Beach, FL

    AI Assistant is available now!

    Feel free to start your new journey!