What are the responsibilities and job description for the Customer Care and Contract Representative (2nd Shift 1PM-9PM) position at iMPact Business Group?
Job Description
Our client, a Global Medical Device Manufacture has an immediate opening for a Customer Care and Contract Representative for a 18 Month Contract opportunity . Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.
Interacts with customers, company sales and / or service representatives to handle a variety of pre-sales or post-sales service functions.
2nd Shift Hours 1PM - 9PM M-F
Hybrid Work Flexibility Post Training
Responsibilities and Requirements
Responsible for comprehending and executing against capital contracts for application delivery >
1.3M Complex legal document
Responsible for quoting preventative maintenance and robotic repairs for billable customers Finance, policy, and advanced mathematics
Responsible for troubleshooting with international regulatory entities to ensure shipments meet customs requirements Regulatory requirements and understand custom clearance
Investigates unidentified product returns to realize inventory
Inventory reconciliation for field service employees (>
1M in 2020)
Responsible for communicating product recalls / quality control
Provide phone support for inquiries from sales and external healthcare professionals
Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships.
Process all work in accordance with relevant working practices and standard operating procedures.
Provide feedback and suggestions to improve service levels, internal processes, and customer support
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Prepare product or service reports by collecting and analyzing customer information.
Maintain customer pricing in systems of record, including entering contracts as required.
Implement and support Quality initiatives throughout Customer Care workflow
Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
Support Sales Department by providing answers to questions generated by telephone, and emails.
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