What are the responsibilities and job description for the Lead Customer Service Representative position at iMPact Business Group?
Job Description
Our client, a Global Medical Device Manufacture has an immediate opening for a Lead Customer Service Representative for a 12 Month Contract . Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.
10 : 30am to 7pm Shift - 1st 3 weeks of training will be 8am - 4 : 30pm
Phone or email agent working for Stryker Instruments. This role is Technical Service entering repair orders for sales reps and customers to ensure best in class service and repair turn around.
- Maintains direct contact with customers before and / or after the sale.
- Supports sales team by developing and maintaining positive customer relations with clients / customers, which can substantially affect service and / or product revenue(s).
- Works with various departments to meet maintenance services sales goals.
- Works with customers and / or distributors to receive accurate account of equipment failures and provides reports to management.
- Focus of work may be in pre-sale or post-sales or both.
- Pre-sale : Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company / customer relationship; recognizes new business opportunities.
- Post-sale : Responds to customer inquiries (RMA, status, delivery, .
- Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
Job Requirements
Requirements
Salary : $17
