What are the responsibilities and job description for the Lead Customer Service Representative position at iMPact Business Group?
Our client, a Global Medical Device Manufacture has an immediate opening for a Lead Customer Service Representative for a 12 Month Contract . Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.
SHIFT 10 : 30am to 7 : 00pm Monday - Friday
- Maintains direct contact with customers before and / or after the sale.
- Supports sales team by developing and maintaining positive customer relations with clients / customers, which can substantially affect service and / or product revenue(s).
- Works with various departments to meet maintenance services sales goals.
- Works with customers and / or distributors to receive accurate account of equipment failures and provides reports to management.
- Focus of work may be in pre-sale or post-sales or both.
- Pre-sale : Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company / customer relationship; recognizes new business opportunities.
- Post-sale : Responds to customer inquiries (RMA, status, delivery, etc.).
- Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
Requirements
Analytical-experience working with data to solve problems and develop processes
Salary : $17
