What are the responsibilities and job description for the Sales Support Specialist - VIRTUAL position at iMPact Business Group?
Our client, a Global Medical Device Manufacture has an immediate opening for a Sales Support Specialist for a 18 Month Contract opportunity . Our client offers results-driven people a place where they can make a difference – every day! You will also have the opportunity to work with other like-minded, self-directed and detail-oriented Top Talents in an extremely collaborative and professional environment.
In an independent work environment, be the accountable for Data Entry, Order Entry, PO applications, Collections and other project needs as our client moves through a ERP Implementation.
HOURS ARE 8 : 00am to 5pm or 9 : 00am to 6pm ET
Position Description (Principle Duties and Responsibilities)
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and / or arrange for billing
- Prepare product or service reports by collecting and analyzing customer information
- Maintain customer pricing in ERP system, including entering contracts as required
- Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
- Implement procedures to manage inventory shelf life and expiry records
Requirements
Salary : $19
