Customer Service Representative

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 30 district offices and employ over 1,100 employees across multiple states throughout the USA.

At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career.

Why work with us?

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 30 district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

Benefits of joining Impact Fire Services

When you join Impact Fire you will receive:

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Career Advancement Opportunities
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
• Opportunity to work alongside some of the best talent in the fire protection industry

The Customer Service Representative will be expected to strengthen relationships, ensure customer satisfaction, as well as build sales within our client base. This position will report to our Service Manager and will assist with scheduling corporate accounts and recurring preventative maintenance. Customer follow-up, account maintenance and other tasks are outlined in the job description. This friendly, energetic and positive person needs to be able to efficiently organize a multitude of tasks independently.

Job Duties

• Schedule, update and organize recurring maintenance.
• Work with manager on incoming and existing service work.
• Identify customer needs and offer solutions.
• Maintain and update contact and account information.
• Provide support to full-time sales team, as assigned.
• Work with sales/service building current accounts and new leads.
• Share marketing material to increase sales and strengthen relationships.
• Strengthen contractor relationships.
• Request referrals & testimonials.
• Perform weekly "Satisfaction calls".
• Central station management.
• Appointment reminders and follow-up.
• Learn Service Trade & Inspect Point software.
• Assist customers with apps, portals, etc.
• Process Compliance Engine reports.
• Cover the service department when the Service Manager is out of the office.

Qualifications

• Inside sales or similar experience preferred.
• Eagerness to grow company through your efforts.
• Ability to interact with many types of people, both externally and internally.
• Comfortable with Microsoft Excel, Teams, Word and One Note.
• Other tasks and responsibilities as assigned.

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.