Customer Service Representative

Job Summary
Summary/Objective:

Lyman Products is seeking a Customer Service Representative

Summary/Objective

· Serves as the first point of contact for the customers by providing product and service information. Resolves product and service problems by using excellent, in-depth knowledge of company products and programs. Communicates effectively with team members within the customer service department as well as across all internal departments.

If you are seeking a great opportunity with a cutting-edge company that has been around since 1878 please apply. This position is for you.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

· Communicate by phone and email to provide answers to internal and external customers regarding Lyman Products. Ability to professionally control the phone conversation around client requirements and demands.

· Enter and process customer orders, make changes to existing orders as well as enter RMA’s (Return Material Authorizations) according to established department policies and procedures.

· Provides timely and accurate information on customer order status as well as resolve customer problems.

· Provides timely feedback to company management regarding product service failures or customer service concerns.

· Demonstrate positive attitude and ability to work in a team environment.

· Contribute to ongoing improvement process with suggestions and ideas.

Qualifications:

· Detail oriented, excellent organizational skills, including the ability to prioritize multiple incoming tasks.

· Team player, self-motivated and able to work with a minimum supervision.

· Good interpersonal communication skills over the phone

· Proficiency and accuracy with Microsoft Office Products and company ERP System

· Attention to detail in order entry and credit card transactions by phone.

· Reliable and on time attendance

Preferred Qualifications:

· College degree preferred; Minimum high school diploma/GED or equivalent required.

· 3 years in a Customer Service or Call Center capacity or related role in a manufacturing company.

· Proficient in relevant computer applications: Internet, Microsoft products

· The preferred candidate will have a general understanding of firearms and be able to articulate troubleshooting methods as well as the features and benefits of Lyman Products over the phone in a clear and concise manner.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Experience:

• Manufacturing facility: 3 years (Preferred)

Ability to Relocate:

• Middletown, CT 06457: Relocate before starting work (Required)

Work Location: In person