What are the responsibilities and job description for the Senior Technical Account Manager position at Impact Networking?
Description
Impact is hiring a Senior Technical Account Manager to join our Nationally ranked Best and Brightest Workplace! Impact is a leading national managed services provider, specializing in : IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do. Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 900 experts across 23 US locations. Recognized for rapid growth and innovation, Impact has seen a 27% annual growth rate, and championed a vibrant, employee-focused culture. Overview As a Senior TAM, you will play a critical role in delivering strategic guidance and technical expertise to our clients. You will be the trusted advisor for our clients' IT environments, ensuring alignment with their business objectives while delivering superior service. Senior TAMs manage complex IT solutions, lead client initiatives, and drive business growth through in-depth technical knowledge and proactive service delivery. Watch the video below to learn more about our Managed IT division!
How Impacts MIT and Cloud Solutions Help Businesses
Responsibilities
- Act as the senior technical advisor for clients, managing complex technical issues and providing high-level recommendations that align with their business goals.
- Lead onboarding and lifecycle management of multiple clients, ensuring full implementation and adoption of Impacts product stack and services.
- Drive Periodic Business Reviews (PBRs) and strategic planning sessions with C-level executives, identifying opportunities for long-term IT roadmap development and growth.
- Collaborate closely with vCIOs, engineering, and sales teams to deliver comprehensive proposals, project plans, and solutions that meet client needs.
- Create and manage complex project plans, including scoping, timelines, and resource allocation for large-scale client engagements.
- Provide advanced technical troubleshooting, support, and escalation for client issues, working seamlessly with internal technical teams.
- Identify and lead upselling and cross-selling initiatives, working with sales teams to align solutions with client objectives and close deals.
- Oversee the development and presentation of KPIs and technical metrics, ensuring clients have a clear understanding of the performance and impact of their IT solutions.
- Maintain detailed and accurate documentation of all client interactions, issue resolutions, and project milestones within ticketing system.
- Stay current on industry trends, best practices, and emerging technologies, sharing insights with clients and internal teams to maintain a competitive edge.
- Ensure adherence to ITSM / ITIL standards and security best practices in all client environments, providing expert guidance on compliance and risk mitigation.
Things We Are Looking For
Why Join Us? Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world one person, one company, one community at a time. At the heart of everything we do are our core values, which guide how we work, grow, and succeed together : ?
Benefits
Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Lets build something incredible together!
LI-Onsite
Salary : $100,000 - $115,000
