What are the responsibilities and job description for the Account Manager position at Impact XM?
Impact XM is a global leader in event and experiential marketing. We are looking for an Account Managerto join our team in Dayton, NJ. As an Account Manager, you will play a key role in cultivating new and repeat business while leading, servicing, and managing all aspects of client accounts and projects. You will mentor junior team members and take proactive steps to ensure clients view the company as their go-to resource for present and future marketing communication solutions.
Implementation
Essential Duties and Responsibilities:
Impact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people’s lives and our clients’ business.
OUR BRAND – What We Believe
Passion
is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish.
ABC
Always Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.
We>Me
Collaboration and transparent communication creates our best work.
Trust
is Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.
Respect
is Given – We understand, acknowledge, and appreciate the perspective and actions of others.
Impact XM Benefits - US
Impact XM offers a comprehensive benefit package including: Medical, Dental, Vision, Life, LTD,401(k), Flexible Time Off and Holiday pay as well as competitive salaries and the opportunity for growth within our exciting industry!
Implementation
Essential Duties and Responsibilities:
- Serve as the primary client contact for the day-to-day development and execution of marketing communication programs.
- Develop, execute, and manage budgeting, routing, and program management tools to forecast and oversee accounts.
- Manage client trade show budgets and provide updated reports, including third-party supplier forecasting and associated costs.
- Oversee installation and dismantle (I&D) services, ensuring seamless execution on the show floor.
- Coordinate internal production teams to ensure client objectives and budget parameters are met.
- Manage venue and association approvals, ensuring compliance with industry regulations.
- Act as a liaison between clients, marketing agencies, and internal teams, fostering collaboration and mutual respect.
- Prepare master project plans and schedules, ensuring all stakeholders adhere to deadlines.
- Document and track client projects within the company’s production system (work orders, production packages, etc.).
- Stay informed on the Account Director’s client base and projects to provide prompt responses to inquiries.
- Draft and deliver client correspondence, proposals, and presentations.
- Manage workload effectively, prioritize deadlines, and work under time constraints.
- Proficient in Microsoft Word, Excel, and PowerPoint for client documentation and reporting.
- Identify and develop new business opportunities with existing and potential clients.
- Build and maintain relationships across all levels of client organizations.
- Approach challenges with problem-solving skills and provide solutions proactively.
- Offer recommendations to enhance projects and programs, collaborating with clients and the Account Director.
- Communicate the company’s full range of experiential environment solutions, including strategy, design, production, deployment, and management for events and exhibitions.
- Contribute ideas in internal brainstorming sessions and participate in sales pitches and proposal generation.
- Represent client needs while guiding internal teams through project execution from concept to completion.
- Oversee property and graphic inventories.
- Address job process issues and ensure show site expectations are met.
- Maintain quality standards, pricing, and billing accuracy.
- Keep detailed records, including Work Orders, Creative Briefs, and Call Reports, ensuring effective communication with all departments.
- Travel approximately 20% for client meetings, business development, and on-site project management.
- Maintain and update forecasting and budgeting information within the Work Order system.
- Manage project-related travel with fiscal responsibility, adhering to company guidelines.
- Ensure client account margins and project financial goals are met.
- Verify that all costs and items are accounted for in client quotes, proposals, and invoices.
- Review invoice drafts for accuracy before billing and follow up on outstanding payments.
- Mentor junior team members, fostering professional growth and development.
- Train team members to enhance client service, sales, and business acumen.
- Resolve team challenges and conflicts effectively.
- Passion for working with people and delivering exceptional client service.
- Experience in event marketing or creative solutions-based agencies.
- Thrives in an entrepreneurial and independent environment.
- Flexible, open-minded, and solutions-oriented.
- Strong ability to collaborate and contribute as a team player.
- Excellent communication skills, including presentations, written documentation, and client relations.
- Strong business acumen and the ability to multi-task under tight deadlines.
- Detail-oriented with strong organizational and follow-up skills.
- Proficient in Microsoft Office programs.
Impact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people’s lives and our clients’ business.
OUR BRAND – What We Believe
Passion
is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish.
ABC
Always Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.
We>Me
Collaboration and transparent communication creates our best work.
Trust
is Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.
Respect
is Given – We understand, acknowledge, and appreciate the perspective and actions of others.
Impact XM Benefits - US
Impact XM offers a comprehensive benefit package including: Medical, Dental, Vision, Life, LTD,401(k), Flexible Time Off and Holiday pay as well as competitive salaries and the opportunity for growth within our exciting industry!
Salary : $75,000 - $85,000
