Executive Director of Clinical Operations

Impekkable, an award-winning healthcare staffing firm is looking for a permanent Executive Director of Clinic Operations to work with a hospital in Thermopolis, WY.

• Full-time, permanent position
• Onsite in Thermopolis, WY

The Executive Director of Clinic Operations will serve on the Hospital Executive Team and is responsible for providing strong clinical leadership to over 4 rural health clinics, the hospital specialty clinic, and will oversee clinic and physician operations to ensure excellent patient care.

The Executive Director of Clinic Operations is responsible for:

• Achieving exceptional clinical operations, processes and clinical metrics, and operational efficiencies.
• Adhering to regulatory and accreditation guidelines is of utmost importance.
• Accepting responsibility for all department functions in support of the mission, vision, values of the hospital.
• Working with clinicians and staff to deliver optimal patient care of the highest standards to ensure dependable delivery of preventative and quality care protocols.
• Leading, planning, directing, monitoring, and improving the overall performance of the clinics to achieve excellence in the delivery of daily operations.
• Cultivating a positive clinic culture that prioritizes human kindness and patient-centered care.
• Facilitating healthy physician and provider relationships.
• Operational, financial, clinical, quality, and business development activities.

The Executive Director of Clinic Operations will spend time in the field to build a rapport with business and clinical leadership within the community and network physicians. Strong ambassador value-based care delivery in our clinics.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• In charge of overseeing daily operations and incorporating the service into the overall clinic functions.
• Participate as an integral part of the Hospital Executive Team to lead the organization in fulfilling its Mission, Vision, and Values. To include but not be limited to: Board Meeting attendance, Finance Committee participation, and assisting with Administration on Call.
• Lead by example to enhance performance through the assessment, planning, arranging, coordinating, overseeing, and assessing the care and services that fall within your purview.
• Drives and encourages the development, training, and application of clinical standard operating procedures consistently throughout the organization.
• Design, develop, and implement processes for onboarding clinical staff.
• Oversight of physician and provider day to day operations.
• Create and implement preventative initiatives as part of our quality program.
• Manage/oversee the implementation, training, and tracking of ancillary services launched at one of our clinics.
• Oversee regulatory clinical compliance efforts and ensure a strong certification, reporting, and training process.
• Responsible for successful financial management of rural and specialty clinics’ budgets to include forecasting gross and net revenues, visit projections, and controlling expenditures.
• Ensure compliance and regulatory standards are met by designing, implementing, and tracking chart audits.
• Become a superuser in the electronic medical record to train and assist others to improve documentation/usage, and drive continued learning to improve performance.
• Support compliance related to CMS and applicable external accreditation / recognition programs.
• Provide leadership and mentorship to staff to support consistency, growth, and operational needs, ensuring the highest levels of patient satisfaction.
• Develop and communicate goals, objectives, accountabilities, and priorities to staff.
• Develop and implement training programs and learning opportunities to staff.
• Work in tandem with staff and provide assistance to management for all HR-related tasks, including recruiting, terminations, and employee evaluations.
• Assure a high level of patient satisfaction.
• Manage productivity to achieve budgetary targets.

The above duties and responsibilities are intended to describe the key aspects of the work performed by individual(s) assigned to this position. They are not to be construed as an exhaustive listing of requirements relative to the position. Therefore, the employee may be required to perform other duties as assigned.

QUALIFICATIONS

• Prefer Bachelor’s Degree in related field and/or a Registered Nurse licensed in the State of Wyoming.
• Higher preference given for Master’s Degree in related field.
• Certified Rural Health Clinic Professional (CRHCP), or completion within 12 months.
• Minimum 3 years’ experience in healthcare leadership.
• Experience with Physician and provider oversight
• Strong electronic health record experience
• Experience with the following is preferred: management of personnel, staff scheduling, physician relations and management of supervisory positions.
• BLS Required

OTHER SKILLS AND ABILITIES:

• Ability to act as a patient advocate.
• Ability to interact with patients, families, visitors and co-workers.
• Ability to interact assertively and tactfully when dealing with conflict and in group solving activities.
• Ability to demonstrate a professional, open minded approach in identifying problems and resolving problems/conflicts.