What are the responsibilities and job description for the Performance Specialist position at Impel?
As a Performance Specialist, you will support the Performance Managers (PMs) and the day-to-day needs of the team, acting as a backup point of contact for clients. You will develop strong expertise in Impel's products and data reporting, enabling you to build data-driven narratives and present performance insights that highlight the impact of Impel’s offerings. Your work will contribute to establishing Impel's products as best-in-class within the automotive and advertising landscape. To excel in this role, you should be organized, and strategically minded, possess strong communication skills (both internally and externally), and follow up diligently to ensure all tasks are completed effectively.
Responsibilities
Responsibilities
- Support PMs and the team leader in delivering exceptional client experiences.
- Join PMs in client meetings to address various topics, including annual performance reviews, QBRs, product adoption strategies, upcoming renewals, best practices, and other ad hoc client needs.
- Serve as a primary contact for client-facing inquiries, aiming for client satisfaction and, where possible, resolving issues on the first contact.
- Provide consultative insights to clients, leveraging automotive and advertising industry knowledge to help clients achieve their goals using Impel's products.
- Collaborate with PMs and cross-functional teams to develop strategies that align with clients' business objectives.
- Ensure prompt, professional, and personable responses to all client requests and concerns.
- Document and track client interactions and inquiries in Salesforce and Gainsight, staying informed of emerging technologies relevant to the role.
- Use Slack to communicate internal updates related to pod activities and key account developments as needed.
- Contribute to various projects or initiatives, assisting with tasks that support team and company goals.
- Maintain exceptional interpersonal abilities coupled with adept communication skills, both verbal and written.
- Handle multiple projects simultaneously with strong time management skills.
- Quickly learn and adapt to change.
- Maintains confidentiality of work-related issues, records, and company information.
- Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating change.
