What are the responsibilities and job description for the Office Admin and Customer Point of Contact position at Imperial Fence Supply?
About Us:
Imperial Fence Supply is a trusted provider of high-quality fencing materials, serving contractors and businesses with professionalism and efficiency. We’re growing and looking for a dependable, organized, and customer-focused team member to help us manage daily operations at the front of our office.
Position Overview:
We are seeking a Receptionist / Front Desk Coordinator who will serve as the first point of contact for customers — in person and over the phone. This role requires a professional demeanor, strong communication skills, and the ability to support both administrative tasks and basic sales functions, such as creating quotes. Prior experience in a customer-facing or construction supply setting is a plus.
Key Responsibilities:
- Greet visitors and customers professionally and courteously
- Answer and direct phone calls promptly and efficiently
- Manage front desk duties including walk-ins, inquiries, and appointment scheduling
- Create quotes for customers using company software (training provided)
- Handle basic customer service and product questions
- Support order entry and assist with payment processing
- Maintain a clean, organized front office environment
- Coordinate with warehouse and sales staff to ensure smooth operations
Qualifications:
- Previous receptionist, office coordinator, or customer service experience preferred
- Strong verbal and written communication skills
- Comfortable with basic computer systems (Microsoft Office, email, etc.)
- Ability to learn our quoting and inventory software (experience is helpful but not required)
- Professional appearance and attitude
- Strong attention to detail and organizational skills
Schedule & Compensation:
- Full-time position, Monday through Friday
- Competitive hourly pay based on experience
- Growth opportunities within a supportive team environment
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
Salary : $18 - $22
