What are the responsibilities and job description for the IT Specialist I position at IMPERIAL INDUSTRIES, INC.?
Are you a tech-savvy problem solver with a passion for helping others? Imperial Industries is looking for an IT Specialist I to support our technology platforms and assist with IT process improvements. This role offers fantastic growth opportunities for motivated, detail-oriented professionals with strong analytical and communication skills.
Key Responsibilities:
- Technical Support: Assist users via phone, email, or in person. Troubleshoot and resolve software, hardware, and network issues.
- Account Management: Manage user accounts, permissions, and access levels. Provide account security guidance.
- Hardware & Software Management: Set up and configure new hardware. Install, update, and maintain software applications.
- Network Support: Troubleshoot basic network problems and assist with connectivity issues.
- Training & Documentation: Provide IT training to new employees and maintain documentation on IT best practices.
- Other Responsibilities: Support Windows, macOS, iOS, and Microsoft Office 365 applications. Participate in IT projects and ensure compliance with IT security policies.
- Technical Knowledge: Proficient in computer hardware, software, Windows 10/11, macOS, network fundamentals, and Microsoft Office 365.
- Problem-Solving Skills: Efficiently diagnose and resolve technical issues. Highly organized and flexible.
- Communication & Customer Service: Strong verbal and written communication skills. Excellent interpersonal skills to provide friendly and professional support.
