What are the responsibilities and job description for the Technical Support position at Imperial Surveillance?
Customer Technical Support – Full Time
Job description
Imperial Surveillance is looking to add an experienced Technical Support Specialist to our Arlington Heights corporate office. This Full-Time position will report to the Technical Services Manager and be an in the office position. Imperial Surveillance is a Full-Service Licensed Security company that specializes in Video Surveillance, Access Control, Alarm Systems, Fire Alarms, Intercoms, and other Low Voltage Systems. Our company has always focused on creating new technology; motivated to create what is yet to exit. We are proud to be a large family-owned business where there is a huge potential for continued growth with intentions of adding more locations soon. Come be inspired and join our team of talented extraordinary professionals!
Primary Responsibilities
- Act as the initial point of contact for alarm, access control, and video system related concerns for our customers.
- Provide technical assistance to customers, employees, and Imperial install staff.
- Troubleshoot and resolve software and hardware issues over the phone
- Walk customers through steps to help them resolve their technical problems
- Document all work within the company’s ticketing system
- Respond to email and phone requests for technical assistance
Requirements
- Excellent interpersonal skills are required to communicate with customers and employees
- Ability to prioritize and self-manage
- Ability to drive an issue to resolution for our valued customers
- Working knowledge and expertise with a variety of software, hardware, and applications
- Team-oriented attitude to help other support staff and departments with technical problems.
- Experience working with different operating systems and software.
Desired Experience and Skills
- An associate degree in Computer Science, Information Technology or some college work is preferred.
- A solid foundation in information technology, including the principles and practices of systems analysis, administration, maintenance, and the functions of an IT Department
- Excellent technical knowledge of Microsoft Operating Systems and Services, identity and access management systems, anti-malware solutions, and desktop security tools.
- Knowledge of server & network infrastructure including routers, firewalls, SAN, and the associated protocols and concepts
- 1-3 years of relevant experience in a customer-focused position involving technical knowledge of a company' s products and services
- Certification or experience in any IT, access control system, video system, or electronics
We Offer
- Competitive salary based on experience and qualifications.
- Competitive benefits including Health, Dental, Vision Insurance, Paid Time Off, Life Insurance, and Retirement Plan.
- 401K
- Yearly bonus program
- Continued education and opportunities for growth including training and certification opportunities.
Only candidates residing in Illinois will be considered.
Job Type: Full-time
Pay: $15.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Arlington Heights, IL 60005: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: In person
Salary : $15 - $26
