What are the responsibilities and job description for the Service Writer/Advisor position at Import Auto Experts?
Job Overview
We are seeking a knowledgeable and detail-oriented Service Writer with 3 years experience to join our dynamic team. The ideal candidate will serve as a crucial link between our customers and the service department, ensuring that all service requests are accurately documented and communicated. This role requires a strong understanding of automotive repair processes, excellent customer service skills, and the ability to manage multiple tasks efficiently.
Responsibilities
- Greet customers and assess their service needs by gathering detailed information about their vehicles.
- Create and maintain accurate work orders that outline the services required, including diagnostics, repairs, and parts needed.
- Communicate effectively with technicians to relay customer concerns and ensure clarity on service requirements.
- Provide customers with updates on the status of their vehicles throughout the repair process.
- Prepare estimates for repairs and services while explaining the details to customers in an understandable manner.
- Maintain a clean and organized workspace, ensuring all documentation is up-to-date and accessible.
- Follow up with customers post-service to ensure satisfaction and address any further concerns.
Experience
- Previous experience in a service writing or similar role within an automotive environment is preferred.
- Strong knowledge of diesel engine repair, automotive service procedures, and electrical systems is highly desirable.
- Familiarity with using hand tools, power tools, and reading schematics related to automotive repair.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Excellent communication skills with a focus on customer service.
Join our team as a Service Writer where your expertise will contribute to delivering exceptional service experiences for our valued customers!
Job Type: Full-time
Pay: $55,000.00 - $100,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid training
- Professional development assistance
Schedule:
- Day shift
- Monday to Friday
- No weekends
Experience:
- Repair and diagnostic: 5 years (Required)
Ability to Commute:
- Mesa, AZ 85209 (Preferred)
Work Location: In person
Salary : $55,000 - $100,000