What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Import Automotive Professionals?
Responsibilities:
- Greet customers and provide excellent customer service
- Listen to customer concerns and accurately document them
- Schedule appointments and communicate with customers regarding service updates
- Generate repair orders and provide accurate estimates for automotive repairs
- Coordinate with technicians to ensure timely completion of repairs
- Upsell additional services and products to customers when appropriate
- Maintain a clean and organized work are
Experience:
- Mechanical knowledge and understanding of automotive repair processes
- Knowledge of vehicle maintenance procedures, including oil changes, filter replacements, and fluid checks
- Experience with shocks, struts, and suspension systems is a plus
- Strong sales skills with the ability to effectively upsell automotive services and products
- Previous experience in automotive sales or customer service is preferred
As a Service Writer, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and accurate information. Your mechanical knowledge and understanding of automotive repair processes will enable you to accurately assess customer needs and generate repair orders. Your strong sales skills will allow you to effectively upsell additional services and products. If you have a passion for automobiles, excellent customer service skills, and the ability to work in a fast-paced environment, we would love to hear from you.
Job Type: Full-time
Pay: $30,000.00 - $80,000.00 per year
Benefits:
- Employee discount
- Professional development assistance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $30,000 - $80,000