What are the responsibilities and job description for the Customer Service Rep (Printing) position at Imprimus Labels and Packaging?
Description
Imprimus Labels and Packaging is a friendly organization with multiple facilities that offers the most comprehensive product labels, flexible packaging, folding cartons, and shrink-sleeve printing products. With five plant locations in California, Ohio, and Texas, we produce top-quality products for the demanding requirements of the cosmetics, personal health care, beverage, food, and dietary supplements markets.
Our Core Values play a meaningful role in our employees' lives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Be a "Customer Experience Owner." Strive to deliver excellent service and build customer loyalty through consistent, effective customer communication, sales & production.
- Serve as the primary representative for assigned customers.
- Strengthen customer loyalty by building positive relationships & competently handling day-to-day requests.
- Exemplify a customer-focused, responsive, professional image by adhering to service-level standards.
- Be the conduit for all information required from customers or sales to expedite orders, including estimates, artwork/proofs, samples, tooling, purchase order modifications, and customer specification sheets.
- Secure customer acknowledgment of pricing and miscellaneous charges.
- Understand the basics of plant and equipment capabilities and limitations (tooling, presses, materials, and applications) to determine the pertinent information and lead time required to produce a quality product and manage customer and sales expectations accordingly.
- Manage customer inventory programs, proactively working with customers to maintain agreed-upon inventory levels and ensure shipments are released as planned.
- Work with the Team Leader to implement critical initiatives and assist in individual projects/tasks, such as press proofs, new business setup, account/workload transition, backup of other CSRs, processing of complaints, and resolution of open payment issues.
- Assist the team with any RMA's and claims
SPECIFIC SKILLS:
- Strong interpersonal & communication skills, both written & verbal
- Proficiency with data entry, Word, Excel & email
- Ability to learn new computer programs and complex procedures in a highly customized, dynamic, multi-tasking work environment
- Knowledge of Graphic Arts (Pre-press) desired
EXPERIENCE AND EDUCATION: A high school diploma or equivalent is required. Five years in Customer Service, preferably in the label printing industry, are also required. Label Traxx experience is a big plus.
BENEFITS:
- Benefits start the first of the month after the hire
- Free $100,000 Life Insurance and Long Term Disability
- United Healthcare Medical Plans
- Employer-provided Provided Health Savings Account Contributions
- 401k with company match available after 90 days
- Short Term Disability, Flexible & Dependant Spending Accounts, Accident & Critical Illness Insurance
- Paid Time Off and Holiday Pay
PHYSICAL DEMANDS: The physical demands described here must be met by an employee to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
EQUAL OPPORTUNITY EMPLOYER: We make employment decisions based on merit and other legitimate business reasons. We want to have the best available people in every job. Therefore, we do not discriminate and do not permit its employees to discriminate against other employees or applicants because of race, color, creed, sex, gender, transgender status, age, sexual orientation, national origin, citizenship, ancestry, religion, marital status, military service/veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by local, state or federal law.
Salary : $100,000
