What are the responsibilities and job description for the Collections Intern position at Imprint?
Who We Are
Imprint is building a next-generation co-branded credit card company to serve America's great brands. Some of our partners include H-E-B, Turkish Airlines, Brooks Brothers, and Eddie Bauer. Imprint is backed by Khosla Ventures, Kleiner Perkins, and Thrive Capital. We are focused on building a brilliant team who want to change payments and who embody our Operating Principles.
The Role
We're seeking a motivated Collections Intern to join our Summer 2025 Internship program. This role provides hands-on experience in managing collections processes, supporting our efforts to recover overdue payments while maintaining a positive customer experience. You'll collaborate closely with Operations, Risk, and Customer Support teams to refine our collections strategies and contribute to creating a scalable, customer-focused framework.
Location
This role will be a hybrid work format, with time split between working remotely and working onsite from our New York HQ, 2-3 days a week as required by your manager.
What You'll Do
- Collections Strategy : Support the development and refinement of collections strategies to enhance recovery rates while prioritizing customer relationships.
- Data Analysis : Assist in analyzing collections data to identify trends, optimize outreach, and improve processes.
- Customer Engagement : Help manage customer communications for overdue accounts with empathy and professionalism.
- Process Optimization : Collaborate with Operations and Risk teams to develop workflows and tools that streamline the collections process.
- Compliance Integration : Ensure that all collections activities align with relevant regulations and internal policies.
What We're Looking For
What You'll Gain
Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let's move the world forward, together.
