What are the responsibilities and job description for the Customer Support Representative - Merchant Services position at Improving Payments, LLC?
Overview
Improving Payments seeks a dedicated and enthusiastic Service Support Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support to ensure their needs are met. The ideal candidate will possess strong communication skills and a passion for helping others. Multilingual abilities are a plus, as we strive to serve a diverse clientele.
Responsibilities:
- Providing exceptional customer service and support for all telephone inquiries regarding merchant service-related matters to merchants and partners.
- Acting as interdepartmental support guidance liaison and solutions expert.
- Navigating client inquiries and leading inquiries toward resolution.
- Preparing professionally drafted email communications and responses.
- Educating and assisting with various merchant services functions including, without limitation, batch, funding, reconciliation, tax reporting, etc.
- Providing basic level technical assistance.
- Lending assistance with PCI compliance and certification, password resets, dashboard navigation, etc.
- Assist with address and basic account update requests.
- Supporting specialized projects on an as-needed basis.
- Performing other duties and responsibilities as assigned by Department or Company leadership.
Qualifications:
- High School Diploma or equivalent. Some college, preferred.
- Experience in Merchant Services, Financial and related fields.
- Experience in call center type environments in the payments industry.
- Strong verbal and written communication skills.
- Ability to prioritize tasks as priorities shift in fast paced environment.
- Possesses strong analytical and research skills with a keen attention to detail.
- Ability to work autonomously in front of a computer for 90% of shifts.
- Works on-site at the company’s Charlotte/Concord office.
- Bi-lingual a plus.
About us
Improving Payments is a rapidly growing, dynamic, and innovative merchant services organization committed to empowering businesses to thrive in today's rapidly evolving market. We provide cutting-edge merchant services and payment solutions to a diverse range of clients, enabling them to efficiently process payments, boost revenue, and deliver a seamless customer experience. As part of our growth strategy, we are seeking a skilled and passionate Merchant Services Support Representative to join our dedicated team. Visit us at www.improvingpayments.com
Join us in delivering exceptional service that makes a difference!
Job Type: Part-time
Pay: $19.00 - $23.00 per hour
Expected hours: 15 – 40 per week
Benefits:
- Flexible schedule
Shift:
- Day shift
- Morning shift
- Rotating shift
- Split shift
Experience:
- Customer service: 3 years (Preferred)
- Merchant services: 1 year (Preferred)
Experience:
- Customer service: 3 years (Preferred)
- Merchant services: 1 year (Preferred)
Language:
- Spanish (Preferred)
Ability to Relocate:
- Charlotte, NC 28262: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $23