What are the responsibilities and job description for the Customer Service Representative position at In N Out Gas Station?
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Analyze customer needs and recommend appropriate products or services
- Upsell products or services to maximize sales opportunities
- Handle and resolve customer complaints or issues with empathy and patience
- Maintain accurate records of customer interactions and transactions
- Follow communication procedures, guidelines, and policies
Qualifications:
- Fluent in both English and Spanish (written and verbal)
- Excellent phone etiquette and communication skills
- Strong problem-solving and analytical abilities
- Ability to multitask and prioritize tasks effectively
- Previous experience in customer service or sales is preferred but not required
- Comfortable with outbound calling to follow up with customers or conduct surveys
We offer competitive compensation, opportunities for growth, and a supportive work environment. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or benefits associated with the role.
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Paid time off
- Referral program
Experience level:
- 1 year
- 2 years
- 3 years
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Rotating shift
- Split shift
Weekly day range:
- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
- In-person
Work Location: In person
Salary : $10 - $12