What are the responsibilities and job description for the Member Experience Ambassador position at In-Shape Health Clubs?
Description
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
JOB SUMMARY :
Do you love working out at the gym? Share that passion with others and join the In-Shape team as a Member Experience Ambassador. This part-time role is designed to create a welcoming experience for members, potential members, and guests. This is achieved by promoting the In-Shape brand and engaging with members to encourage them to join, utilize, and remain part of the club. A passion for fitness and a desire to inspire others on their journey to a healthier, happier, and fitter life are key attributes we seek in this role.
DUTIES AND RESPONSIBILITIES – WHAT YOU WILL DO :
- Get to know each member / prospective member / guest and share In-Shape’s fitness philosophy. Provide membership options and help determine the best option based on their personal fitness goals.
- Support new members through our FitStart program, familiarizing them with the club and equipment.
- Assist members / new members with downloading the mobile app and getting started.
- Give club tours and highlight club amenities, activities, programs, and current promotions that align with the unique needs, interests, and goals of each member and potential member.
- Stock / Sell / Recommend retail items that will support the member’s specific fitness goals.
- Provide excellent customer service by promptly responding to member needs via incoming calls or in person and completing requested changes to memberships.
- Build our In-Shape community through a consistent member experience that is welcoming and motivating.
- Follow and adhere to the In-Shape Clean Approach.
- Resolve concerns / problems ensuring our members' needs are met and company guidelines are followed.
- Maintain a safe environment through correct implementation of safety policies and procedures.
- Assist in building our In-Shape community of members through a consistent member experience.
- Attend In-Shape team meetings and trainings as required.
- Assist in other areas of the club when needed.
- Perform additional duties and responsibilities as assigned.
QUALIFICATIONS & REQUIREMENTS – HERE’S WHAT WE ARE LOOKING FOR :
IN-SHAPE TEAM PERKS :
WORK ENVIRONMENT / PHYSICAL DEMANDS :
While performing the duties of this job, the team member is frequently required to walk and stand for up to 8 hours / day; sitting is seldom to occasional. Team members may be exposed to cleaning chemicals or airborne particles and will be required to wear designated PPE (Personal Protective Equipment) as directed. Team members are occasionally required to use hands and fingers for handling or feeling; occasional reach, push, and pull with arms and hands; occasional climb, balance, stoop, kneel, crouch, or crawl; and occasional reach and twist, including side-to-side movements. The team member may be required to occasionally lift, carry, or move up to 25 pounds and may seldom be required to lift, carry, or move 26-50 pounds.
PRIVACY STATEMENT :
In-Shape Solutions, LLC collects certain personal information as part of the job application process. For more information, please read our Privacy Policy and Notice of Collection available on our website.
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