What are the responsibilities and job description for the Jr IT Specialist position at In-Shape Solutions LLC?
Description
JOB SUMMARY:
In-shape is currently seeking a part-time IT Specialist to provide technical assistance to team members across the organization primarily focused on our club locations in Tennessee. This role involves answering questions and resolving computer-related issues in person, via telephone, or remotely. Responsibilities include supporting the use of computer hardware and software, such as printing, installation, MS Office applications, e-mail, and operating systems.
The ideal candidate will be able to prioritize tasks, communicate effectively with users at all organizational levels, and meet deadlines. They should possess a sense of ownership for the hardware and users they support and be eager to learn and grow their technical skills in a professional environment.
KEY DETAILS:
- Part-time, flexible hours suitable for students or individuals seeking supplemental work.
- Schedule: 15–20 hours, with some flexibility based on candidate availability and business needs.
- Location: Knoxville, Maryville, Morristown, Oak Ridge, Sevierville
DUTIES AND RESPONSIBILITIES:
- Serve as the first point of contact for basic IT support requests, tracking and resolving issues using the company’s ticketing system to track and resolve issues timely.
- Assist with onboarding and offboarding tasks, including setting up user accounts, email access, and hardware preparation.
- Support PC builds and workstation setups, including monitors, docking stations, and cabling.
- Troubleshoot and resolve common hardware, software, and connectivity issues, escalating complex problems to full-time staff when necessary.
- Provide support for standard software applications, such as Office Suite, email, and basic networking.
- Document common solutions and assist in maintaining IT-related documentation.
- Perform basic maintenance tasks, such as applying updates and inspecting hardware for potential issues.
- Communicate regularly with the Manager of Infrastructure to provide updates on progress and escalate unresolved issues.
Revised 01.14.2025
Requirements
REQUIREMENTS AND QUALIFICATIONS:
- Enrolled in or recently graduated from a degree program in Information Technology, Computer Science, or a related field.
- Intermediate knowledge of computer hardware, software, and networking concepts.
- Strong customer service skills and a team-oriented mindset.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Previous IT experience or internships are a plus but not required.
TECHNICAL SKILLS (Preferred):
- Proficiency in Windows 10/11, Office 365, and Active Directory.
- Basic networking knowledge (TCP/IP, DNS, routing, subnetting).
- Familiarity with printers, multifunction devices, and Microsoft Office Suite.
- Experience with Zoom, Teams, VOIP, and softphones.
- Knowledge of Firewall/VPN/Switches and wireless technologies is a plus.
- Ability to install/terminate CAT-6 cabling is a plus but not required.
ADDITIONAL REQUIREMENTS:
- A self-starter who works well with minimal supervision.
- Ability to interact directly with users and communicate effectively with non-technical personnel.
- Travel between company locations as needed
- Must have a clean driving record and a valid driver license
KEY BENEFITS AT IN-SHAPE:
- Free health club membership
- Casual work environment
- Discount on all retail items
- 401(k) savings plan
WORK ENVIRONMENT/PHYSICAL DEMANDS:
While performing the duties of this job, the team member is frequently required to walk and stand up to 8 hours/day; sitting is seldom to occasional. Team members may be exposed to cleaning chemicals or airborne particles. Team members are occasionally required to use hands and fingers for handle or feel; occasional reach, push and pulling with arms and hands; occasional climb, balance, stoop, kneel, crouch or crawl; and occasional reach and twist, including side-to-side movements. The employee may be required to occasionally lift, carry or move up to 25 pounds and may seldom be required to lift, carry or move 26-50 pounds.
National Fitness Center is part of In-Shape Solutions, LLC d.b.a. In-Shape Family Fitness.
Salary : $22 - $25
