What are the responsibilities and job description for the IT Specialist I position at Patriot Talent Solutions?
Job Details
Knoxville, TN | IT Support Specialist I | Full-time
We are actively recruiting an IT Support Specialist I for our client in Knoxville, TN. This is a contract to hire opportunity that will require working onsite. You will be responsible for providing exceptional technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. Support will be provided in person and via remote support to include phone, email, and messaging applications when applicable and requires responding to, documenting, and resolving issues in a timely manner. The IT Specialist I must have excellent problem-solving skills to diagnose, evaluate, and resolve complex problem situations, or when appropriate, escalate or route to appropriate IT staff members. This position will support multiple platforms including desktops, laptops, mobile devices, and basic networking equipment. This is a hands-on technical support role.
Due to client request, candidates must be eligible to work in the United States without sponsorship.
Responsibilities:
- Maintains a high degree of customer service for all support queries and adheres to all service management principles.
- Assumes ownership of user problems and proactively works to resolve user issues.
- Ensures that all service requests are logged in the ticket system.
- Responds to inquiries from employees and helps them resolve hardware and/or software problems.
- Helps maintain a log of software and/or hardware problems detected.
- Supports users in the use of computer equipment by providing necessary training and advice.
- Escalates more complex calls to the relevant Information Technology (IT) Support member.
- Performs other duties as assigned.
Qualifications:
- 2 years with end-user and phone support
- Entry-level knowledge of TCP/IP, DNS and DHCP
- Entry-level knowledge of WiFi and internet related connectivity
- Experience with Windows Active Directory system administration tools for user-based account support
- Entry-level knowledge of O365 user account support
"Equal Opportunity Employer/Veterans/Disabled"
