Receptionist/Administrative Assistant

We're Hiring: Administrative Assistant (Hybrid – On-Site & Virtual)

In The Gap Academy | Prince George’s County, MD
People first. Profit second. Excellence always.

Do you have a heart for service, a sharp eye for detail, and the kind of follow-through that makes you the go-to person in any room? We’re looking for an Administrative Assistant to support the day-to-day operations of a growing behavioral health organization that’s changing lives and setting new standards in reentry support, addiction treatment, and community care.

This is a hybrid role, combining virtual administrative support with on-site responsibilities a few days a week. You won’t just be answering phones — you’ll be part of a mission to help real people rebuild their lives with dignity and purpose.

What You’ll Do

Virtual Tasks (in partnership with a virtaual/AI assistant agency):

• Answer incoming calls, check voicemails, and return messages with professionalism and warmth
• Manage emails and ensure follow-up on client needs and referrals
• Support client scheduling and appointment confirmations
• Upload documents and complete data entry in our electronic systems (Google Drive, KIPU, etc.)
• Maintain digital organization and assist with internal communications
• Help us stay on top of compliance tracking, client paperwork, and task lists

On-Site Tasks (2–3 days/week):

• Greet clients and visitors, collect copays, and assist with intake forms
• Print, prepare, and scan physical documents, consents, or letters as needed
• Mail paperwork, organize files, and support in-person events or staff needs
• Help with projects that require eyes and hands in the office (don’t worry — we keep it peaceful and productive)

You’ll Be a Great Fit If You:

• Have strong administrative experience — especially in mental health or substance use treatment
• Know your way around Google Workspace, electronic health records, and phone/email etiquette
• Are organized, efficient, and don’t need to be chased down to follow up
• Know how to hold firm boundaries while still being friendly
• Can work during standard business hours (9AM–5PM) with some flexibility
• Live in or near Prince George’s County, MD
• Are not afraid of a fast-paced environment where lives are being changed

Who Will Thrive in This Role

This role is ideal for someone who’s organized, dependable, and genuinely enjoys helping people. You’ll thrive here if you:

• Have experience in healthcare, behavioral health, or mental health, and are comfortable working directly with clients or patients
• Know how to talk to people with compassion and professionalism — whether it’s on the phone, over email, or face-to-face
• Have excellent customer service and interpersonal skills — you’re warm, clear, and confident in your communication
• Are a fast learner, good with technology, and able to juggle multiple tasks without getting overwhelmed
• Can manage your time well and follow through without needing to be reminded
• Work with a sense of urgency and care — not rushing, but moving with purpose
• Handle busy days with grace and focus, even when unexpected things pop up

This isn’t a slow-paced, sit-back-and-wait kind of job. We work hard because the people we serve are counting on us — and we need someone who’s ready to step in and keep things running smoothly.

Perks Details

• Part-time (starting at 10–20 hours/week) with room to grow
• Access to gym CEU reimbursement
• $20–$23/hour depending on experience
• Hybrid structure: virtual support via agency on-site assistant hired directly
• This is a people-first workplace that values structure, clarity, and integrity

Job Types: Full-time, Part-time, Contract

Pay: $20.00 - $23.00 per hour

Expected hours: 20 – 32 per week

Benefits:

• Professional development assistance

Schedule:

• 4 hour shift
• 8 hour shift

People with a criminal record are encouraged to apply

Language:

• Spanish (Preferred)

Ability to Commute:

• Hyattsville, MD 20785 (Required)

Ability to Relocate:

• Hyattsville, MD 20785: Relocate before starting work (Required)

Work Location: Hybrid remote in Hyattsville, MD 20785

Salary : $20 - $23