What are the responsibilities and job description for the Compassionate, Cutting-Edge Team - Customer Service Rep Needed position at In The Light Urns?
At The Light Urns, Inc. we craft cremation urns and custom memorials that bring comfort to families and last for generations. With over 23 years as a leader in the industry, we blend cutting-edge technology—like 3D-printed memorials and AI-driven tools—with timeless tradition. We’re searching for a Customer Service representative to be the first point of contact for our customers, someone who’s not just good but exceptional—reliable, proactive, and deeply compassionate.
This isn’t just a job; it’s the front line of our mission. You’ll open our doors at 8:00 AM sharp, kickstarting the day for our team, and take ownership of every customer interaction. If you thrive on solving problems, building trust, and making a difference, we need you now.
What You’ll Do:
Handle calls daily, plus emails and live chats, with empathy and precision.
Process orders from website(s) and follow up to resolve issues fast—no weak responses, no dropped balls.
Respond to reviews with care and professionalism, turning challenges into loyalty.
Work with innovative tech to guide families through personalized memorial options.
Who You Are:
A morning person who’s always on time—reliability is non-negotiable.
A proactive problem-solver who doesn’t wait to be told what’s next.
A natural listener with the heart to support grieving families and the drive to exceed their expectations.
Comfortable with tech (Microsoft Office, AI tools; 30 WPM typing).
High school English fluency (or better) for clear, professional communication.
Why Join Us?
Start at $18–26/hour, with room to grow as you shine.
Be part of a tight-knit team in a meaningful industry, helping families honor their loved ones.
Work with state-of-the-art tech in a role that matters every single day.
Ready to Step Up?
We’re hiring ASAP for this critical role. If you’re driven, dependable, and ready to bring your best, send your resume and a brief note about why you’re the one we need. Thank you.
Salary : $38,280 - $52,000