What are the responsibilities and job description for the Medical Intake Specialist - Fluent in English and Spanish position at In the Network LLC?
In The Network, LLC is a medical case management company in metro Atlanta. We work with several law firms throughout the United States.
We are looking for intake specialists who have experience working for a law firm in the personal injury space.
This position is “in office”, Monday through Friday, from 9:00 am to 5:30 pm.
Our intake specialists process eight to eleven intakes per day. They are required to complete the intake process within 48 hours before handing them off to a case manager. In order to be effective, our intake specialist have to be:
- Disciplined
- Organized
- Attentive to detail
- Able to multi-task
- Use critical thinking skills
- Have the ability to explain the benefits of entering into a quality care program
- Have the ability to show empathy, and
- Have the superior communication and customer service skills
Job Responsibilities:
- Conduct initial client phone calls to gather details about the personal injury case
- Communicate with multiple personal injury law firms
- Communicate with providers and update the app with accurate information
- Manage the intake portion of the case and make the first medical appointments
- Answer high volume of calls
- Ability to interpret to clients who speak different languages (bilingual)
- Paralegal experience a plus
Benefits
We offer the following Benefits for full-time employees:
- Health Insurance
- Dental
- Vision
- Short-term Disability
- Long-term Disability
- Life Insurance
- 15 Vacation/PTO Days (120-hours) after one year of employment
- 10 Paid Holidays
- Access to on campus Fitness Center
- Opportunity for Growth
- Challenging Work
Our U.S. office is located in Chamblee, Georgia.
Education: High School or equivalent, college a plus.
Salary: $20 to $25 per hour depending on experience
We are an equal opportunity employer.
Salary : $20 - $24
