Loan Servicing Specialist

Please Note: This position is fully IN office onsite in Springfield, IL.

Job Summary:

The Loan Servicing Specialist is responsible for providing exceptional customer service and performing critical loan servicing functions, including loan processing, payment processing, account reconciliation, escrow analysis, and regulatory reporting. This role ensures accuracy and compliance with banking policies, investor guidelines, and regulatory requirements.

Key Responsibilities:

Customer Service & Communication:

• Respond to customer inquiries via phone queue and email regarding loan accounts, payments, and servicing-related questions.
• Provide professional, clear, and accurate information to borrowers, internal stakeholders, and third parties.
• Investigate and resolve customer concerns or discrepancies related to loan accounts.

Loan Processing & Payment Processing:

• Process loan payments, payoffs, and escrow transactions with precision and within established timelines.
• Apply payments correctly to principal, interest, and escrow accounts.
• Perform loan account maintenance and updates in the loan servicing system.

Account Reconciliation & Reporting:

• Reconcile loan balances, escrow accounts, and investor reports to ensure accuracy.
• Prepare and submit investor reports for Fannie Mae and Freddie Mac, ensuring compliance with servicing guidelines.
• Assist in the preparation and reconciliation of daily, monthly, and year-end reports.

System & Compliance Responsibilities:

• Work within NuPoint and other loan servicing platforms to update and maintain loan accounts.
• Ensure all loan servicing activities comply with bank policies, investor requirements, and federal regulations.
• Support audits and examinations by providing requested documentation and reports.

Qualifications & Experience:

• Required:
  • 2 years of experience in customer service, preferably in a banking or financial services environment.
  • Strong attention to detail and accuracy in data entry and financial transactions.
  • Ability to handle multiple tasks, prioritize workload, and meet deadlines.
  • Excellent communication skills, both verbal and written.
  • Proficiency in Microsoft Office (Excel, Word, Outlook).
• Preferred:
  • Prior experience in loan servicing, banking operations, or mortgage servicing.
  • Familiarity with NuPoint loan servicing system.
  • Familiarity with mortgage escrow.
  • Experience with Fannie Mae/Freddie Mac reporting and investor guidelines.

Work Environment & Schedule:

• Full-time, Monday – Friday, 8:00 AM – 5:00 PM or 8:30AM – 5:30 PM CT.
• The position is fully IN office onsite in Springfield, IL.

Salary:

• • $40,000.00-$45,000.00 annually

Group Insurance Benefits and Plans

INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage also is extended to their eligible dependents. Active employees make premium contributions based on plan selections. Please click the link below for all benefits that are offered.

https://www.inb.com/Resources/9f1b90c4-905c-4cd7-9dee-afd9937ab37a/INB employee benefit flier 2025.pdf

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with

Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf