IT Specialist / Technical Analyst in 3rd level support

Job Summary:

Job Description:

The IT Specialist / Technical Analyst in 3rd level support at incadea Headquarter, your tasks:

• IT specialist/ Technical Analyst is part of the international 3rd level products support team.
• Analyzing, troubleshooting, and leading the resolution of the complex Software System issues (incadea products portfolio, incadea cloud applications).
• Proactively improving our business processes and our product/support documentation.
• Understanding the entire Software System and the correlation of its components to coordinate an effective problem resolution for the highest customer satisfaction.
• This role is an IT professional who closely cooperates with our global project teams and with the software developers and architects, cloud & system operators, administrators of our central team.

Technologies at incadea:

• C#; .NET; ASP.NET Core; ASP.NET MVC; ADO.NET; Java script; HTML5; CSS3; Microsoft Azure; Kafka, Kubernetes, Docker, Angular, Microsoft D365 Business Central

Your Profile:

• 3 years of professional experience in software development, IT administration and operation or administrating complex software cloud environments.
• Proven practical experience with Client-Server systems as well as with web technologies.
• Good level of technology know-how and practical experience with software development lifecycles, ideally involving modern cloud technologies and cloud services.
• Experience with ERP platforms, especially Microsoft Dynamics NAV/D365 Business Central is a benefit.
• Knowledge of Microsoft Azure or similar platform services, working with security certificates, token or cookie-based authentications, Angular, TypeScript, AJAX, ADO.NET, LINQ, Docker, Kafka, Kubernetes is an advantage.
• You like to work in an international & multi-cultural environment.
• You like to learn new things, enjoy new responsibilities.
• Flexibility to adapt to shifting priorities with ease.
• Solution orientation, strong organizing and keeping track ability.
• You like to get involved in a problem, find a new and sustainable resolution yourself, and happy to give the impulse to go new ways & use new technologies.
• You like to take ownership of the resolution of the complex tasks.
• You are a team player, but you are also able to work independently.

We offer:

• A wide ranged, exciting and responsible role
• An open culture with motivated teams and flat hierarchies
• Opportunities for personal development and growth
• An attractive compensation package
• Flexible working hours and mobile work

Worker Type:

Number of Openings Available: