What are the responsibilities and job description for the Call Center Sales Manager position at incharge electric?
Call Center Sales ManagerDepartment : AMSEmployment Type : Full TimeLocation : HQReporting To : Caitlyn JohnsonDescriptionAbout Us : In Charge Electrical Services is a leading provider of high-quality electrical solutions, committed to excellence in customer service and operational efficiency. We are expanding our call center operations and are seeking a results-driven Call Center Sales Manager to lead our inside sales team and drive revenue growth.Job Overview : As the Call Center Sales Manager, you will be responsible for leading and developing a high-performance call center sales team. Your role will focus on optimizing sales processes, coaching representatives, and ensuring outstanding customer engagement. You will work closely with leadership to refine strategies that maximize sales conversions, enhance customer experience, and support overall business objectives.Key ResponsibilitiesSales Leadership : Develop and implement sales strategies to achieve business objectives, driving consistent revenue growth.Team Management : Recruit, train, and mentor a team of call center sales representatives to achieve peak performance.Process Optimization : Refine sales scripts, objection-handling techniques, and CRM utilization to improve efficiency and close rates.Performance Metrics : Monitor and analyze key sales metrics, providing regular reports and insights to senior leadership.Customer Engagement : Ensure a customer-first approach, fostering trust and long-term relationships with clients.Collaboration : Work cross-functionally with marketing and field operations to align sales initiatives with broader business goals.Technology Utilization : Leverage CRM tools (e.g., NetSuite) and call center software to enhance productivity and reporting accuracy.Skills, Knowledge and ExpertiseProven experience leading a high-performing call center sales team.Strong background in inside sales, customer engagement, and revenue-driven strategies.Ability to coach, motivate, and develop a team in a fast-paced environment.Data-driven mindset with experience managing sales KPIs and performance analytics.Excellent communication and negotiation skills.Experience in the home services industry (electrical, plumbing, HVAC, etc.) is a plus.BenefitsCompetitive Pay : Earn a strong base pay with opportunities for commissions and bonuses.Paid Time Off : Enjoy 8 paid holidays and accrue additional PTO for a healthy work-life balance.Cutting-Edge Technology : Work with the latest tools and technology in the field.Professional Development : Access comprehensive training in customer-focused sales, and leadership development to support your career growth.Comprehensive Benefits : Health, dental, and vision insurance, plus a 401(k) with company match.Apply Today : Join us at In Charge Electrical Services and take the next step in your career as a Call Center Sales Manager. If you have a passion for sales leadership and customer service, we'd love to hear from you!
