What are the responsibilities and job description for the Cloud Systems Program Manager position at INCOG BioPharma Services?
We are seeking a Cloud Systems Program Manager who is experienced, agile, and collaborative, with maturity, confidence, strategic thinking, and sound judgment/decision-making skills. The Cloud Systems Program Manager will work closely with the Director of IT and other stakeholders to implement, support, enhance, and maintain compliance for various cloud-based systems, including Azure Entra, Endpoint management, and other SaaS systems such as Loftware Cloud Compliance, PowerBI, SharePoint, and DocuSign. This position requires a passion for IT and systems development, as well as the ability to work independently and in a team environment at all levels of the organization. The Cloud Systems Program Manager will be influential in championing and developing IT initiatives, specifically regarding cloud systems and infrastructure.
Essential Job Functions:
- Oversight and Direction: Provide oversight and direction for cloud-based systems, including Azure Entra, Endpoint management, PowerBI Reporting Services, and various SaaS systems, to meet systems development, governance, integration, validation, and management activities.
- Stakeholder Partnership: Partner with key stakeholders to implement best practices, develop training, and foster adoption of cloud systems.
- Project Leadership: Lead multiple projects and technical work assignments as a point of contact for project stakeholders.
- Business Process Improvement: Improve business processes and efficiency by proactively pursuing/building business cases and requirements for new and improved functionality.
- Documentation: Execute and update documentation for the support of cloud systems to aid in system adoption by personnel and ensure assets are reliable, accessible, and secure.
- Administrative Support: Provide administrative support and liaison with partners for assigned systems and supporting applications by completing tasks such as computer software assurance, periodic reviews, access reviews, and systems administration.
- User Provisioning and De-provisioning: Manage user accounts, roles, and permissions with various cloud applications to ensure proper access controls and compliance with organizational policies.
- Access Reviews and Audits: Conduct regular access reviews and audits to ensure compliance with security policies and regulatory requirements. Address any discrepancies or issues identified during these reviews.
- Integration with Other Systems: Coordinate the integration of cloud systems with other enterprise systems, such as HR systems, ERP systems, and other SaaS applications, to streamline user management and access controls.
- Implementation and Change Management: Lead implementations and changes by discovery, defining, configuring, testing, and documenting integrated business processes.
- Resource Coordination: Coordinate and leverage internal and external resources for support and project implementations.
- Subject Matter Expertise (SME): Provide subject matter expertise (SME) on cloud systems to multi-function teams, advising stakeholders on application configurations, data integrity, cybersecurity, and defending work before regulatory agencies.
- Reporting and Analytics: Generate and maintain PowerBI reports to visualize system metrics and support operational excellence across multiple enterprise systems. Provide insights that drive informed decision-making and continuous improvement.
- Compliance Alignment: Ensure alignment with directives and industry guidelines for applications.
Special Job Requirements:
- 5 years of progressive IT Administration experience.
- 3 years of experience managing Microsoft Azure platform, including Azure Entra, Intune, MDM, endpoint management, Teams, SharePoint, and other Azure-powered solutions.
- 5 years of experience maintaining and troubleshooting Windows-based workstations and servers.
- Proven experience driving complex projects to completion, highlighting the use of robust project management skills.
- Commanding knowledge of building SOPs, systems support, Data Integrity guidance, GxP compliance, Software Development Life Cycle, and Good Documentation Practices to support working within a regulated environment.
- B.S. in Engineering, Computer Science, or equivalent experience.
Additional Preferences:
- Advanced certification in Microsoft Azure Platforms or ITIL is a plus.
Additional info about INCOG BioPharma Services:
At INCOG BioPharma we have built a world-class CDMO for parenteral injectable drugs. Our culture and priorities are different by design: focused on building long-term value for our customers, we are committed to a service-culture mindset, technical excellence, and a collaborative and team-centered approach to doing business.
If you crave the challenge of creating systems from scratch and believe you have insights for a better way of doing business, which benefits customers by ensuring quality outcomes and accelerating their route to market, we want to hear from you. Unless otherwise specified, all positions are based out of our Fishers, IN offices. Please note, we are a smoke-free campus.
INCOG BioPharma is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at INCOG BioPharma are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy), age, physical disability, sexual orientation, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
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