What are the responsibilities and job description for the Fraud Representative I position at InComm Payments?
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.
About This Opportunity
This position will be responsible for the analysis, troubleshooting and follow up on cases created at our call center and FLOS (Front Line Operations Support) for BOL (Buy Online) Order Inquiries and process returned BOL orders. The eComm Specialist will also audit and process completion components regarding specific policies outlined. This position will provide and maintain the highest level of quality and commitment to customer excellence to both internal and external customers.
Responsibilities
- Work cases created by our call center and FLOS teams to resolve various fraud and non-fraud issues with BOL orders. Contact customers to help locate missing orders.
- Process refunds/replacements for BOL orders.
- Support business and servicing request through the Order Management and Special Handling inboxes.
- Manage customer outreach for issues affecting multiple BOL customers; i.e. inventory outages.
- Process undeliverable BOL orders. Work with internal contacts for card vendors to rectify packaging/mailing issues.
- Handle special projects as necessary
Qualifications
- Must have demonstrated strong communication (written and oral), organizational, and time-management skill
- Must be able to handle multiple tasks while working independently, as well as, interact well with others.
- Microsoft Word and Excel knowledge required.
- Must possess a strong work ethic and dependability a must.
- Must be able to pass background and credit check in accordance with InComm’s certification requirements.
- High School Diploma or Equivalent
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program Tier I
