What are the responsibilities and job description for the Fraud Manager position at SMI USA?
Job Summary :
This position leads our fraud prevention and mitigation efforts. This role will report to the Director of Fraud, managing a team of 6 agents, and implementing strategies to identify and address fraud trends. The ideal candidate will have a strong background in data analysis, fraud risk management, and team leadership, with some knowledge of risks associated with devices and websites. This is a strategic and hands-on role requiring both technical expertise and proactive leadership.
Key Functions / Basic Duties :
- Lead, mentor, and manage a team of 6 agents, ensuring efficient operations and professional development.
- Analyze transactional and post-transactional data to detect and assess fraud trends, patterns, and anomalies.
- Perform dispute analytics for decision engine feedback and fraud strategy implementation requirements.
- Utilize tools such as SQL, Power BI, and other data visualization / analysis platforms to generate actionable insights.
- Record discrepancies between existing controls and the level of risk protection required, highlighting areas where enhancements are needed.
- Configure and optimize fraud rules within Galileo Financial Technology's Payment Risk Platform (PRP) to mitigate fraudulent events in real time.
- Identify and address general risks related to device security and website vulnerabilities, incorporating these insights into fraud prevention strategies.
- Oversee the team's efforts to address operational and transactional fraud risks by leveraging feedback data from the Galileo ecosystem.
- Collaborate with cross-functional teams, including compliance, IT security, customer service, and dispute resolution, to ensure seamless fraud prevention processes.
- Stay informed about industry trends and emerging fraud schemes to adapt strategies proactively.
- Create and deliver regular fraud reports and recommendations to stakeholders.
- Develop and maintain documentation of fraud prevention procedures, rule configurations, and response plans.
Knowledge / Skills / Abilities :
Education and / or Experience :
Bachelor's degree in Business, Finance, Data Science, or a related field (or equivalent experience).
Language Skills : Fluent in English
Computer Skills :
Familiarity with fraud detection platforms, particularly Galileo's Payment Risk Platform (PRP) or similar systems.
