Fraud Investigator I

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.

As an Investigator on our team, you will review potential fraudulent accounts for the prevention and detection of possible Transaction Fraud and will take appropriate action based on transaction characteristics. Experience is gained through training, following established procedures and guidelines, and research utilizing multiple systems and tools. You will be responsible for moderately complex research and analysis of account activity to assess levels of risk and fraud type, and take appropriate corrective action through internal and external contacts to verify legitimate usage. You will provide review and analysis of risky or exception conditions, and will be responsible for developing and maintaining strategies to detect fraud internal & external (in the field supporting current events/investigations). You will also be responsible for identifying fraud trends and opportunities for improvement, perform data mining and analysis to develop and improve fraud strategies, and measure and control existing strategies. You will need to build adequate controls and process discipline to mitigate losses while focusing on improving customer experience and managing operational cost.

This role will be based in our Columbus, GA office with up to 30% travel requirements.

• Assist in the development and implementation of detection and prevention strategies that help mitigate fraud losses while ensuring an appropriate balance between risk and reward.
• Review and analyze exception reports for fraud related activity.
• Investigate all internal and external fraud cases without prejudice.
• Write detailed investigative reports and build case files for prosecution or process improvement.
• Partner with retailer investigations teams and law enforcement agencies to resolve fraud cases and bring about prosecution of suspects.
• Provide evidence to Law Enforcement Agencies- Fulfill subpoena requests.
• Conduct fraud and risk investigations with proper reporting and follow through.
• Testify in court regarding fraud investigations.
• Utilize Microsoft Office suite (word, excel and power point) to provide detailed reporting/case files at all levels.
• Travel alone as required for business needs.
• Make critical decisions regarding investigations and financial card shipments in the company’s best interest.

• 1-3 years investigations experience
• College degree or equivalent work experience in a related field
• Good PC skills using MS Office including Word, Excel, Outlook (demonstrated proficiency).
• Ability to work within a team (team player).
• Ability to read and understand regulations.
• Excellent attention to detail.
• Self-starter with the ability to work on multiple tasks (multi-task, prioritize tasks and work under pressure) with minimal direct supervision.
• Ability to communicate orally and in writing, ideas, concepts, recommendations, and complex information clearly and concisely in a timely manner, at a level consistent with the audience
• Ability to analyze situations and issues, identify options, draw logical conclusions, and sound inferences, determine and recommend practical courses of action using innovation, creativity, good judgment and strategic thinking.
• Excellent organization, oral and written communication skills.
• Mandatory travel required (Flight and ground) alone on short notice (up to 30% of the time).
  • Investigations
  • Court room testimony
  • Location visits- Store and warehouse visits
  • Law Enforcement task force meetings and training

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier II - #LI-SO1

Salary : $50,400 - $63,800