What are the responsibilities and job description for the Sr Business Systems Analyst position at Independence Blue Cross Careers?
Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health.
The Operations Technology Sr. Business Systems Analyst will be the main point of contact for OneHub and Pulse system maintenance, monitoring, issue investigation/resolution and communications. This role will collaborate across business areas and partner with Business Technology Services (BTS) to support Operations.
Responsibilities:
- Main point of contact for business users for support of the Enterprise Workflow and Research Tools (OneHub & Pulse) including queue set-up, monitoring, and maintenance.
- Provides leadership for business analysis, planning and implementation initiatives; consulting with management and other functional areas to identify needs and resolve business problems.
- Identify, troubleshoot/research, and prioritize system issues. Work with BTS teams to document, track, and resolve.
- Coordinate work with multiple teams with varying skill levels and business knowledge to achieve project development and implementation with a strategic view of interactions with other systems or business units to determine levels of impact; make recommendations for long- and short-term solutions.
- Communicate system changes/enhancements/issues to end-user community.
- Become system subject matter expert and provide training and support to end users as needed.
- Coordinate daily administrative activities as well as testing and release/update support.
- Perform other duties as assigned.
Skills/Qualifications:
- Bachelor's Degree in Business or IT preferred, or minimum 8 years proven work experience in an Operations business unit necessary or equivalent technical experience required.
- Excellent verbal and written communication and collaboration skills are required to covey complex ideas and concepts to users, team members and management.
- Must be self-motivated, highly organized, and detailed oriented with demonstrated leadership skills and above average analytical skills with the ability to persuade, negotiate and resolve issues while maintaining project support.
- Understanding of system design, multiple system integrations and analysis.
- Knowledge of Operations processes, and technology is required, knowledge of project management tools, Agile, and business systems methodology preferred.
- Knowledge of the healthcare industry is a plus.
Hybrid:
Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.
Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
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