What are the responsibilities and job description for the Customer Service Representative (B2B) position at Independence Corrugated?
StarCorr Sheets currently has an exciting opportunity available for a Customer Service Representative at our Temple, TX facility! As a Customer Service Representative, you are responsible for taking and processing customer orders and addressing all customer inquiries and complaints.
StarCorr Sheets truly values our employees as our greatest asset, and we strive to support both you and your family at work and in life.
ESSENTIAL JOB FUNCTIONS FOR THIS POSITION :
- Receive customer orders and order changes either directly from customers or from sales representatives and record, process and place orders timely and accurately.
- Receive and respond to customer complaints and questions and follow-up with appropriate internal personnel as required to improve customer service.
- Maintain customer files.
- Work with Accounting for account questions or disputes from customers and coordinate accounting credits when necessary.
- Fax or e-mail confirmations and other information to customers.
- Assist sales personnel as appropriate and assist in generating supplemental sales.
- Track pre-coated rolls and offline coater items to maintain min / max levels of items to ensure availability for customer orders; analyze monthly usages and re-stocking needs.
- Regular and predictable attendance.
- Additional duties as assigned by management.
REQUIRED EDUCATION / EXPERIENCE :
PREFERRED EDUCATION / EXPERIENCE :
REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.) :
AS AN INDUSTRY LEADER STARCORR SHEETS OFFERS :
If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team!
Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
