What are the responsibilities and job description for the Office/Administration - Customer Service Representative position at Independence Corrugated?
POSITION SUMMARY
The Customer Service Representative builds long term relationships with customers by providing product and service information and by resolving product and service issues in a timely manner. This position will work closely with Sales, Accounting, CSRs and Manufacturing teams to meet the customers needs. This is a full time salaried non-exempt position. Monday through Friday 9 : 30 am to 6pm.
ESSENTIAL JOB FUNCTIONS
- Oversee assigned customer accounts respond to emails in a timely manner according to company standards.
- Process orders in a timely manner, electronically and manually.
- Maintain customer records, update account information as necessary.
- Serves as the primary liaison with sales, logistics / supply chain, and manufacturing personnel on customer deliveries.
- Resolve customer issues in a professional and effective manner.
- Work with Manufacturing Team on credit memos, returns and price deviations.
- Make appropriate decisions to satisfy customer needs and take necessary steps to implement decisions.
- Participate in a team environment.
- Perform other duties as assigned.
REQUIRED SKILLS
ADDITIONAL COMPENSATION
Bonuses - Monthly and Quarterly Team share bonuses based on plant efficiencies. Paid out the 3rd week of every month.
BENEFITS
Triumph Sheets, LLC is an equal opportunity employer .
Customer Service Representative
