What are the responsibilities and job description for the Remote Customer Care Associate position at Independence Pet Group?
A company is looking for a Customer Care Associate who will assist pet owners with their insurance needs remotely.Key ResponsibilitiesProvide exceptional service to pet owners via phone, chat, and email regarding insurance policies and claimsEducate customers on pet insurance products, explaining policy details and coverage optionsAssist with the claims process, including submission, updates, and necessary documentationRequired Qualifications1-2 years of customer service experience, preferably in the insurance industryExperience in a customer-facing role, particularly with claims and policy managementHigh school diploma or equivalent; a bachelor's degree is a plusComfortable using CRM systems and digital tools for remote workAbility to adapt quickly to new technologies and systems