What are the responsibilities and job description for the Customer Care Associate position at Bob Jones University?
POSITION SUMMARY: Are you a former school teacher or homeschool parent? Do you have a passion to help and educate? BJU Press Customer Service is the place for you! As a Customer Care Associate, you will have the opportunity to communicate with our customers via phone, email, or live chat. Entering curriculum orders, technical assistance with electronic platforms, and an encouraging voice are just a few avenues to offer support. Finding solutions for everyone, from the homeschool parent to the school administrator, is a top priority. Our goal is to provide excellence in service for those educating the next generation. This opportunity is in Greenville, SC with full-time and part-time positions available.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Sales
- Account management
- Order placement
- Problem resolution
- Academic advising
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Communication (oral and written) skills
- Customer Relationship Management skills
- Keyboarding skills
- Detail-oriented
- Problem-solving skills
- Ability to multi-task
- Ability to remain calm and pleasant under pressure
- Customer service/Customer Relationship Management experience
- Experience homeschooling or classroom education preferred
- Education degree helpful, but not required
- Knowledge of BJU Press products and services a plus
- Microsoft Word
- Must have the ability to comfortably use and navigate in an online environment (information/ordering/networking/communication).
An applicant for a position in the Bob Jones University group — Bob Jones University, Bob Jones Academy or BJU Press — must be a born-again Christian who has a personal relationship with Jesus Christ. Each applicant must agree with and affirm the Bob Jones University creed, mission (see https://www.bju.edu/about/creed-mission.php) and core biblical doctrines regarding areas such as the Bible, the triune God, man and salvation, etc. Employees are expected to maintain a conservative lifestyle and support the group’s positions on issues such as beverage alcohol and addictive substances, creation, marriage and human sexuality and the sanctity of life, etc., (https://www.bju.edu/about/positions.php). Employees are to be active members of a local Bible-believing church which holds orthodox theology. Whether in the classroom, online, through student activities, or through the preparation of educational materials for Christian schools and homeschool families, applicants must be committed to providing students an excellent, worldclass education from a biblical worldview that prepares them for a lifetime of service for Jesus Christ.
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