Renewal Manager

We are seeking a Renewal Manager - Specialized Operations - an experienced and strategic leader to lead efforts in maximizing lease renewals and enhancing resident satisfaction. This leadership role involves overseeing a team, implementing retention strategies, and ensuring seamless resident engagement. The ideal candidate will have a strong background in property management, customer service, and revenue optimization, with a proactive and data-driven approach to resident retention.

• Please note, this position is based in Tampa, FL and hybrid schedule
  
  
  

More About US: Independence Realty Trust, Inc (NYSE: IRT) is a real estate investment trust that owns and operates Class A and Class B multifamily apartments. We’re currently managing over 36,000 apartment homes, 120 communities, in over 30 markets and in 14 of the country’s most desirable states. IRT has a strong commitment to hiring the most talented industry professionals, which has resulted in record growth, making the Company one of the most respected and trusted within our industry.

Key Responsibilities

• Leadership & Strategy
• Develop and execute renewal and retention strategies to drive long-term occupancy rates.
• Lead and mentor a team of renewal specialists, providing training and performance oversight.Collaborate with onsite teams, leasing consultants, and corporate leadership to align goals.

• Lease Renewal & Negotiation
• Oversee timely lease renewal processes, ensuring competitive offers are extended to residents.
• Conduct renewal negotiations within revenue targets while maintaining positive resident relationships.
• Identify trends in lease expirations and proactively manage retention risks.

• Resident Engagement & Retention:
• Implement proactive engagement strategies beyond the traditional renewal window.
• Address resident concerns and coordinate solutions to improve satisfaction and long-term retention.
• Analyze resident survey responses and feedback to personalize interactions and improve overall experience.
  

Qualifications & Skills

• Bachelor's degree in Business, Property Management, or a related field preferred.
• 3 years of experience in property management, leasing, or resident retention, with leadership experience preferred.
• Strong negotiation, customer service, and problem-solving skills.
• Ability to analyze data and leverage insights to improve renewal outcomes.
• Proficiency in property management software, CRM dashboards, and reporting tools.
• Excellent communication and team leadership abilities.
  
  
  

What IRT Living Offers

• Medical, Dental and Vision Insurance for individual and/or family
• Stock Awards granted in first year – All employees are owners of IRT
• Discounted rent available
• 3 weeks of Paid Time Off days (PTO) in first year
• 10 Paid Holidays
• 100% company paid Long-Term Disability, Life and AD&D Insurance
• 100% company match on employee 401k contributions; up to 4% of salary
• Staff Appreciation events and many other company celebrations
  
  
  

We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.