What are the responsibilities and job description for the Veterinary Receptionist position at Independence Veterinary Clinic?
Independence Veterinary Clinic is hiring a full-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
What to Expect
As you join our mission to provide compassionate care through veterinary excellence, expect to be supported in your work and home life with:
- All the benefits you deserve—medical, dental, vision, retirement—plus an employee pet discount because we know your pets are family, too.
- Paid time off. Take the time you need to recharge.
- No weekend hours!
Salary: $15.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.
Schedule: This is a full-time position. Monday - Friday 7:30 am - 6 pm. Four 10-hour shifts with one day off during the week. No weekend hours!
Key Responsibilities:
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications:
- Previous experience as a veterinary receptionist or medical office assistant is preferred but necessary. We're willing to train you!
- Strong organizational and multitasking skills
- Ability to maintain a calm, professional, and positive demeanor
About Independence Veterinary Clinic
Independence Veterinary Clinic in Charlotte, NC, is your top choice for exceptional pet care. With dedicated staff, advanced facilities, and a commitment to building trusting relationships, we provide comprehensive veterinary services tailored to your furry friend's needs. Conveniently located in vibrant Charlotte, we're here to ensure your pet receives the highest quality care.
Salary : $15 - $18
