What are the responsibilities and job description for the Field Service Coordinator position at Independent Adult Day Centers?
Independent Adult Day Centers
Position: Field Service Coordinator
Reports To: Director of Home Care
Job Summary
The Field Service Coordinator provides guidance and support to primary client caregivers on the SFC/ATTC Medicaid wavier programs, The Field Service Coordinator works closely with the Clinical Supervisor/ and/or Director to provide an assessment of the needs if the patient and caregiver and works to create a coaching plan. The Caregiver coach will also monitor and provide ongoing assessments, training and support to the primary (family) caregiver and the client, adjusting as necessary.
Field Service Coordinator may engage with the caregiver on a bi-weekly basis to understand the evolving needs of the participant and caregiver and deliver content strategies, and tools related to the management of the participants needs and behaviors and the caregiver's self-care needs.
Essential Functions
Meet ONE of the following qualifications:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move objects/people with or without assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to use general office equipment such as computers, photocopiers, telephones, etc. The employee must be able to drive a car and perform housekeeping duties such as cleaning, cooking, snow shoveling, etc. The job may require exposure to outside weather conditions while working with Guests.
Psychological Requirements
The employee must possess the ability to process vague, abstract verbal and written instructions; work under stress, interruptions, and tight deadlines; problem solve, answer questions, and evaluate results of performance; and visualize and assess abstract ideas.
Position: Field Service Coordinator
Reports To: Director of Home Care
Job Summary
The Field Service Coordinator provides guidance and support to primary client caregivers on the SFC/ATTC Medicaid wavier programs, The Field Service Coordinator works closely with the Clinical Supervisor/ and/or Director to provide an assessment of the needs if the patient and caregiver and works to create a coaching plan. The Caregiver coach will also monitor and provide ongoing assessments, training and support to the primary (family) caregiver and the client, adjusting as necessary.
Field Service Coordinator may engage with the caregiver on a bi-weekly basis to understand the evolving needs of the participant and caregiver and deliver content strategies, and tools related to the management of the participants needs and behaviors and the caregiver's self-care needs.
Essential Functions
- Self-Starter with very little need for supervision
- Travels to complete all in-home requirements/Intakes as needed
- Markets company services and increases client base on a consistent basis
- Works hand in hand with the coordinators to ensure the clients needs are addressed and care is on going
- Provides assessment with the collaboration of the clinical supervisor and/or Director to ensure the patients and caregivers goals and needs are being met
- Provides coaching and training to the primary family caregiver to ensure all client goals are met
- Maintains effective communication with the primary caregiver, clinical supervisor/director and the Medicaid wavier case manager
- Conducts case conference with the client, primary family caregiver and the Medicaid Waiver care manager semi-annually
- Uploads summary reports to the Medicaid wavier case manager portal monthly, quarterly and as needed
- Performs any additional job functions within the current role on an as-needed basis
Meet ONE of the following qualifications:
- Individual continuously employed as a care manager by an Area Agencies of Aging since June 30, 2018; OR
- Unrestricted Licensed Registered nurse, a licensed practical nurse, or an associate's degree in nursing with at least one (1) year of experience serving the program population
- Associate's degree in any field with a minimum of four (3-5) years preferred full-time, direct service experience with older adults or persons with disabilities (this experience could include assessment, care plan development, and monitoring).
- Prior experiences in health care and/or case management.
- Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook.
- Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
- Proven ability of critical thinking, organization, written and verbal communication and problem- solving skills.
- Ability to manage multiple or competing priorities in a fast-paced environment.
- Ability to use a variety of electronic information applications/software programs including electronic medical records.
- Willing to travel to see guests in Marion and surrounding counties
- Ability to work 40 hrs and occasionally weekends and on call
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move objects/people with or without assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to use general office equipment such as computers, photocopiers, telephones, etc. The employee must be able to drive a car and perform housekeeping duties such as cleaning, cooking, snow shoveling, etc. The job may require exposure to outside weather conditions while working with Guests.
Psychological Requirements
The employee must possess the ability to process vague, abstract verbal and written instructions; work under stress, interruptions, and tight deadlines; problem solve, answer questions, and evaluate results of performance; and visualize and assess abstract ideas.
