Service Manager

Role Overview

The Service Manager is responsible for overseeing the service department, ensuring the highest level of customer satisfaction, managing service technicians, and maintaining efficient operations.

Key Responsibilities

• Oversee the daily operations of the service department, ensuring all activities are completed efficiently and to a high standard.

• Ensure customer satisfaction by addressing service issues promptly, providing solutions, and maintaining strong customer relationships.

• Manage, mentor, and develop a team of service technicians, ensuring they have the necessary training and resources to perform their duties effectively.

• Coordinate and schedule service appointments, ensuring timely and efficient service delivery.

• Provide technical support and guidance to service technicians and customers, troubleshooting and resolving complex issues.

• Implement and maintain quality control procedures to ensure all installations and services meet company standards and regulatory requirements.

• Monitor and evaluate the performance of service technicians, providing feedback and conducting performance reviews.

• Oversee inventory of service-related parts and equipment, ensuring availability and proper stock levels.

• Prepare and present regular reports on service activities, performance metrics, and customer feedback to senior management.

• Identify opportunities for process improvements and implement changes to enhance service efficiency and effectiveness.

• Ensure compliance with all safety regulations and company policies.

• Participate in the interview and selection process of qualified candidates and recommend personnel actions.

• Other related duties as assigned.

Qualifications

• Bachelor's degree in business, Engineering, or a related field; at least 5 years of experience in a service management role, preferably in the alarm installation or security industry.

• Strong technical knowledge of alarm systems, installation procedures, and troubleshooting techniques.

• Proven leadership and team management skills, with the ability to motivate and develop staff.

• Excellent customer service skills, with a strong focus on customer satisfaction and relationship management.

• Strong organizational and multitasking abilities, with the capacity to manage multiple priorities in a fast-paced environment.

• Exceptional communication skills, both verbal and written.

Work Requirements:

• Position is considered sedentary and requires extended periods of telephone and PC exposure.

EEOC Statement

UAS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.