ICBA PAYMENTS - EVP DIGITAL TRANSFORMATION

ICBA Payments, and its subsidiary TCM Bank, are leading providers of payment solutions to community banks, serving more than 1,300 financial institutions. The Executive Vice President (EVP), Digital Transformation will be a shared employee to both ICBA Payments and TCM Bank.

The EVP is a dynamic and strategic leader who will directly oversee the ICBA Payments transformation from a credit and debit card referral-based business model into a group service provider “GSP”. The executive will manage ICBA Payments Operations and Technology teams supporting the group service provider business transformation efforts and oversee future bank client and cardholder support needs following the transformation. Part of the responsibilities include building infrastructure and securing PCI level 1 and SOC level 1 and 2 compliant operations. He/she will liaise with internal and external partners to identify, build solutions, and execute the strategic vision of ICBA Payments. The EVP will oversee the project management office “PMO” at TCM Bank and directly oversee personnel responsible for leading the conversion efforts from the FIS Base 2000 and TBS credit processing platforms to Fiserv’s Optis platform. The EVP will manage all external cardholder support vendors and the internal TCM Bank staffed call center.

The EVP will oversee GSP operations supporting our community bank clients, ensuring optimal performance, compliance, and customer satisfaction. This role requires a deep understanding of card operations, risk management, information technology, and a passion for driving operational excellence.

Responsibilities

• GSP Infrastructure Build & TCM Bank Core Conversion, Operational Leadership: Develop and implement an operations plan and structure that aligns with the overall strategic priorities and objectives of ICBA Payments and TCM Bank.
• Program Development & Management: Identify and develop solutions in conjunction with internal and external partners to stand up and maintain the group service provider business-model. Oversee the end-to-end management of the card programs supported by ICBA Payments, including operational execution, lifecycle management, and enhancements.
• Regulatory Compliance: Ensure all operations and technology solutions comply with regulatory requirements and industry standards, working closely with legal and compliance teams.
• Risk Management: Identify, assess, and mitigate operational and technological risks associated with card processing and program management.
• Team Development: Lead and mentor a diverse team, fostering a culture of collaboration, innovation, and high performance.
• Performance Metrics: Establish and track key performance indicators (KPIs) to measure program success and operational efficiency.
• Stakeholder Collaboration: Collaborate with internal departments (e.g., marketing, IT, finance) to drive program initiatives and resolve operational challenges.
• Customer Focus: Enhance customer experience by identifying pain points and implementing solutions that meet customer needs and expectations.

Qualifications

• Bachelor’s degree in business administration, computer science, finance, or a related field.
• 15 years of experience in operations or technology management in a bank or payments setting, with a focus on card programs and wire and/or ACH operations.
• Self-starter with proven track record of successful program management, solution implementation, and operational excellence.
• Strong understanding of card regulations, risk management, and industry trends.
• Excellent leadership and team-building skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.

Compensation and Benefits
The target annual salary range for this role is currently $185,000 to $200,000 based on a regular, full-time schedule. The amount of compensation offered will be determined by several factors, including but not limited to experience, qualifications, market data and internal equity. Total compensation includes a comprehensive healthcare benefits package (medical, dental and vision), 401k plan company match contribution, and an annual performance bonus.

Equal Employment Opportunity
ICBA is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. ICBA does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

Salary : $185,000 - $200,000