What are the responsibilities and job description for the Trainer, Call Center position at Independent Living Systems?
About the Role:
We are seeking a highly motivated and experienced Trainer to join our Consolidated Contact Center/Call Center team. In this role, you will be responsible for developing and delivering training programs to new and existing call center employees. ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. Your main goal will be to ensure that our employees have the necessary skills and knowledge to provide exceptional customer service to our clients. You will work closely with the Call Center Manager to identify training needs and develop effective training solutions.
Minimum Qualifications:
- Bachelor's degree in a related field or equivalent experience
- 2 years of experience in call center training or related field
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work independently and as part of a team
Preferred Qualifications:
- Experience in the Health Care and Social Assistance industry
- Certification in call center training or related field
- Experience with e-learning platforms and tools
Responsibilities:
- Develop and deliver training programs for new and existing call center employees
- Assess training needs and develop effective training solutions
- Collaborate with the Call Center Manager to ensure training programs align with business goals
- Monitor and evaluate the effectiveness of training programs
- Provide feedback and coaching to employees to improve their performance
Skills:
As a Trainer, you will utilize your excellent communication and interpersonal skills to effectively deliver training programs to our call center employees. Your strong organizational and time management skills will be essential in developing and implementing training solutions that align with our business goals. Additionally, your ability to work independently and as part of a team will be crucial in collaborating with the Call Center Manager and providing feedback and coaching to employees. Experience in the Health Care industry, certification in call center training or related field, and experience with e-learning platforms and tools are preferred qualifications that will enhance your ability to succeed in this role.
